
Shelley Hoffman
Administrative/Project Management

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About me
Product Leader @ J. J. Keller & Associates | CSPO, Agile
Education

Kaplan University
2009 - 2011Associates of Applied Science in Information Technology Web Development 4.0Activities and Societies: National Society of Collegiate Scholars Areas of studyHTML, CSS, Adobe Creative Suite Software, Web Graphics, Visual Basic, MySQL, PHP, Networking, Windows Server, and Marketing.

Kaplan University
2011 - 2013Bachelors of Applied Science in Information Technology Web Development 3.93Activities and Societies: National Society of Collegiate Scholars Areas of studyProject Management, Human Computer Interaction, Technology Infrastructure, IT Consulting Skills, Internet Business Fundamentals, Multimedia, Interactive Scripting, SQL, Database Design and Web Programming with ASP.NET.
Experience

Construction Supervisors
Oct 2005 - Apr 2012Administrative/Project ManagementAssisted in all aspects of construction management for high end residential, commercial, and apartment complex rehabs. Various duties included; A/P, A/R, HR, project management, client relations, budgets, payroll and proposals.

Dealer Specialties
Nov 2012 - Jul 2020• Monitored employee and customer interactions to assess quality of service• Communicated clear expectations and goals to each team member• Strategically scheduled team members to maintain optimal staffing levels at all times• Resolved employment-related disputes through proactive communication• Tracked and documented metrics• Implemented company wide cancellation policy which has help track and reduce attrition• Served as company representative at Leadership Summits to promote company objectives• Worked directly with contract administrators, operations and support teams to achieve seamless deployments and training on new accounts Show less
Product Manager II
Jun 2016 - Jul 2020Inventory Deployment Manager
Oct 2015 - Jun 2016Client Implementation Team Lead
Oct 2013 - Oct 2015Systems Support
Nov 2012 - Oct 2013

J. J. Keller & Associates, Inc.
Aug 2020 - nowProduct Leader Managed Services
Licenses & Certifications
- View certificate

Certified Scrum Product Owner (CSPO)
Scrum AllianceSept 2016 - View certificate

Certified ScrumMaster
Scrum AllianceSept 2016
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