Johan Coto Herrera

Experience

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  Technoends-Comeca Group

  Jan 2010 - Sept 2014

  Jr Production Manager

  Responsible for all plant related, regulatory and safety compliance tasks, oversaw all plant maintenance activities, including maintenance team and QA members. Responsible for assigning and managing the execution of all maintenance projects, monitoring and controlling plant operating budget. Developed options and strategies to improve manufacturing, equipment and overall business results. Plan around processes to ensure all company goals were being met. Responsible for inventory accuracy of the raw materials and finished goods. Monitored workload factors and workflow to ensure maximum use of available capacity and effective use of labor, tools and equipment. Oversaw production planning and scheduling and ensured employees are effectively trained to meet the safety expectations and HACCP. Show less

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  Romero Fournier

  Oct 2014 - Jan 2016

  Operation Manager

  In charge of proposing and developing the operational strategy of the company to achieve the objectives required by the General Manager. Lead all process improvements, including plant, customer service, and development of marketing campaigns, in order to increase the client portfolio. In charge of leading and obtaining the results in the areas of the body shop, warehouse, maintenance and quality control groups. In charge of leading the development of new company projects and seeking innovation in new technologies to improve processes. Directed the management of suppliers and negotiations with manufacturers of equipment and materials. Show less

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  BMW & MINI-Costa Rica

  Jan 2016 - Nov 2018

  Post Sale Service Manager

  Worked as after sales manager, my responsibilities included (marketing, financial, operations and aftersales) for Red Motors Group (BMW and MINI portfolio brands). Fostered and lead company culture while achieving high customer service satisfaction scores (CSI) and (NPS). Demonstrated leadership with strong ability to influence, lead by example and bond with my team, ensured compliance with quality standards and adherence to health and safety laws. Collaborated with various departments to develop and coordinate strategies to optimize operations, managed and controlled department performance via reports, tracking systems and surveys. Worked in conjunction with several departments to develop and coordinate strategies to optimize operations. Show less

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  Coffee & Kids

  Nov 2018 - now

  General Manager

  Lead the company in global terms (commercial, sales, operational, administrative, marketing, service), to achieve the objectives set by the board of directors, thus achieving the required operational profitability.