Nicole Cooper

Experience

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  Four Points by Sheraton Halifax

  Jan 2001 - Jan 2005

  Reservations Manager

  • Participate in the creation of the annual rooms budget and in the LNR, Consortia, Government and IT rate setting process. Communicate sell strategy, rate pricing strategies to Front Office and Sales & Catering Departments. Maximize hotel revenues by controlling room inventory in all distribution channels and adjust rates and balance inventory as required. Prepare and distribute 10 day / 30 day / 90 day forecast. • Monitor competitive pricing and demand in all market segments and take appropriate action to ensure correct placement in the market. Responsible for all communication between the hotel and CRS and to update our IPS system.• Responsible for creation and implementation of Group Room and Rate parameters. Ensure all group information is correct and loaded into PMS system and that inventory is maintained. Review group release dates regularly and communicate with group contacts to ensure timely collection of rooming lists or guarantees. Show less

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  Greenwood Inn & Suites Calgary

  Jan 2005 - Jan 2007

  Resident Manager

  • Oversaw the day to day operations of a successful 210 room hotel. Including maintenance, front desk operations and contracted departments of housekeeping and food and beverage.• Active role in the creation of the annual budget and in the LNR, Consortia, Government and IT rate setting process. • Communicate sell strategy, rate pricing strategies to Front Office and Sales & Catering Departments. Maximize hotel revenues by controlling room inventory in all distribution channels, adjust rates and balance inventory as required. Rate of the day, 30/ 60/ 90 day yield management. Show less

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  Fairmont Hotels & Resorts

  Jan 2007 - Jan 2010

  Reservations Manager - The Fairmont Banff Springs

  • Oversaw all market segments within the Reservations office, Group, Tour and Leisure.• Worked closely with our Front Office team to ensure Revenue Management strategies are adhered to.• Creation and implementation of a VIP Reservation Process to assist our Public Relations Office and our Sales Office with VIP requests.• Responsible for communication between Global Reservations Centre and the hotel including regular updates to Lanyon / Sellweb.• Property Champion for InTouch, including implementation and roll out.• Assisted the Director of Revenue Management with the weekly Revenue Management meeting and prepare/conduct the meeting as required. Show less

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  Metropolitan Hotels

  Jan 2010 - Jan 2011

  Manager, Central Reservations Office

  • Creation and implementation of a Centralized Reservations Office at Corporate Office supporting four hotels managed by Metropolitan Hotels.• Analyzed current Reservation Operations per property and worked with property to create critical path on division of duties and timeline for transfer of responsibility to Central Reservations Office.• Developed and implemented policies, procedures and key performance indicators.• Primary liaison between the Central Reservations Office and hotels. Provided support to hotels (business and resort properties) for channel management, GDS management through SynXis systems and reservations / revenue management support.• Worked closely with Human Resources for office hiring, performance management and training of Central Reservations colleagues. Show less

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  Grande Rockies Resort

  Jan 2011 - Jan 2014

  • Lead the Front Desk, Guest Services and Reservations teams in a 150 guestroom resort encompassing two unique buildings.• Work closely with Housekeeping and Food & Beverage Departments to ensure guest service is exceeded in all areas.• Transitioned property from utilizing Central Reservations Office to an In House Reservations Department.• Revenue Management champion for property – establish, implement and manage revenue management strategies for the resort.• Lead, coach and mentor Front Office leaders and all colleagues to ensure service standards are adhered to, creating and maintaining our service culture and living our Vision, Mission and Values throughout the resort. Show less

  • Rooms Division Manager

    Jan 2012 - Jan 2014

  • Front Office Manager

    Jan 2011 - Jan 2012
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  Canmore Community Housing Corporation

  Jan 2014 - Feb 2017

  Rental Administrator

  The Canmore Community Housing Corporation (CCHC) is an arms-length non-profit corporation of the Town of Canmore. Established in 2000, CCHC supports a more sustainable community by providing a range of housing that is appropriate and affordable for the community's needs. We do this through research, education, advocacy and our Perpetually Affordable Housing (PAH) program.

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  Fairmont Banff Springs

  Feb 2017 - Mar 2018

  Reservations Manager
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  Coast Hotels

  Mar 2018 - now

  Revenue Manager