Kris Farley

Experience

• 

  Capital One

  Jan 1997 - now

  1) Lead independent operational risk oversight for enterprise risk management and human resources processes- Trusted advisor and expert challenger for periodic and ad hoc assessments of operational risk at the divisional, process and initiative level- Provide division president level-quarterly reporting of operational risk, communicating results to senior leaders to influence ongoing engagement and enhancement of operational risk performance2) Lead operational risk oversight of 10 Basel-based enterprise risk categories for a Top 10 bank in the US with ~$350B in assets- Ownership and continual strengthening of corporate standards mandating framework for managing category risk; communicate and influence stakeholders from chief officers for each risk segment to performer levels through oversight of periodic adherence validations and implementation of risk assessment methodology; report results to company's head operational risk steward- Lead peer engagement in enterprise-wide operational risk engagement for Risk and Control Self-Assessment (RCSA) process, overseeing ongoing process improvements, change management/training and issue resolution3) Performed new initiative risk assessments for domestic/international business segments, including serving as operational risk lead for three integrations with acquired entities - Work ensured success of initiatives by fostering deeper oversight from segment risk specialists, project management of policy requirements, and communication of risks/opportunities across multiple roles and job levels Show less Lead team of 5 risk professionals supporting risk management activities for credit card account servicing- Support a portfolio of 30MM accounts with operations in 10+ countries utilizing hundreds of systems and suppliers- Frequent executive interaction, influencing risk mitigation activities through risk assessments and insights- 10 years of risk management experience across a variety of disciplines: management of regulatory exams and internal/external audits, compliance control development/assessment, - Previously led root cause analysis and reporting of process defects, presenting trends and defect drivers to business leaders- Certified Business Continuity Professional (CBCP); previously led division-level business continuity program - worked included leading top risk identification and merger-initiated continuity plan integration- Advocate for risk manager professional development - created web-based risk management training program for credit card division and collaborated with American Bankers Association to initiate & coordinate regulatory training class for 50 risk managers- Experience utilizing Six Sigma, Lean, and Agile concepts to enhance effectiveness and efficiency of risk management activities Show less - Led forecasting of agent staffing needs for 5 call center departments, coordinating scheduling for thousands of agents- Required understanding priorities at the corporate, division, and department level - anticipating needs based on external/internal environment and ensuring staffing plans reflect evolving business needs - Owned forecasting models - experience using eWorkforce Management software, along with Excel macro maintenance and development- Reported service level metrics to business leaders and suppliers, influencing short-term and long-term planning of agent hiring, shift changes, etc.- Hosted weekly meetings to review near-term staffing plans, highlighting staffing gaps and recommending corrective actions (shift changes, overtime, etc.)- Managed a team of 10 associates responsible for on-site agent scheduling support (vacation approvals, break scheduling, etc.) Show less - Supported reporting and analysis of general ledger activities for the credit card division's accounting department- Role later expanded to include support of document imaging department - developed staffing/forecasting plans to ramp-up supplier volumes during outsourcing initiative- Ran daily reports updating business leaders on outstanding suspense, clearing account, and over & short balances - reported trends and escalated discrepancies to business leaders- Owned reporting tools - developed Microsoft Access and Excel macro-driven tools to collect data and automate reporting/analysis- Other roles included coaching, support, and statistical analysis of call center performance, data querying and analysis for the credit card recoveries (post charge-off) portfolio - work included reporting quarterly charge-off percentage for stockholder reports and analyzing optimized portfolio mix for sales to other institutions Show less

  • Operational Risk Officer

    Aug 2016 - now

  • Senior Risk Manager

    Aug 2006 - Jul 2016

  • Sr. Staffing Analyst

    May 2005 - Jul 2006

  • Principal MIS Coordinator

    Jan 1997 - Apr 2005