Keith Moses

Experience

• 

  Hilton Worldwide

  Jan 1997 - Jan 2006

  Various
• 

  Embassy Suites Anaheim North

  Jan 1999 - Jan 2001

  Night Manager

  Responsible for the operations of the Complimentary Bar and PM Services.Assist in the Interviewing, training, and disciplining of employees. Develop andexecute the Complimentary Bar budget. Assign work schedules, process taxexempt, daily deposits, and respond to guest questions and challenges.Developed programs to enhance employee morale.

• 

  Embassy Suites Arcadia

  Jan 2001 - Jan 2003

  Front Office Manager

  Responsible for the Front Office, Revenue Management, and accountingfunctions. Interview, train, and discipline employees. Weekly forecast andmonitoring of daily department expenses and revenues, as well as monthlyaccruals. Assist in the development and presentation of annual budget.Chairman of Safety and Care Committees. Developed programs and monthlymeetings to enhance employee morale and provide up to communicationbetween employees

• 

  Hilton Garden Inn LAX/El Segundo

  Jan 2003 - Jan 2004

  Assistant Manager/Front Office/Revenue Manager

  Responsible for the operations of the Front Office, Revenue Management, LossPrevention, and transportation. Supervised F&B, Housekeeping,, andMaintenance departments. Preparation of hotel forecast and development andpresentation of annual budget. Development and implementation of serviceprograms and responds to guest and employee challenges.

• 

  Embassy Suites Buena Park

  Jan 2004 - Jul 2009

  Responsible for day to day operations in keeping with corporate and brandstandards. Directly responsible for all hotel department heads. Communicationwith hotel owners and Area Vice President regarding results of hotel operations.Participation in industry meetings and community relations. Implementation andfollow through on all Capital projects and issues. Preparation of hotel weeklyforecast, EOM Report, and GM Report. Facilitates hotel staff meetings andoversees sales and marketing activity and results. Show less Responsible for day to day operations in keeping with corporate and brandstandards. Directly responsible for all hotel department heads. Development andimplementation of service programs and responds to guest and employeechallenges. Diverse background and training in multiple departments, allowsability to step into any role called upon to do so in lieu of the departmentmanager. Preparation of hotel forecast and helps in development of budget.Responsible for hotel operations and duties in the absence of the GeneralManager. Show less Responsible for all financial activities and internal controls based on Hilton HotelsICQ and Sarbanes Oxley collateral. Ensure that all license, lease, permit, andinsurance documentation is current and agrees to Hilton guidelines. Monitor andinput of all hotel invoices, petty cash, and expense reports. Maintained andprocessed all Accounts Receivable related functions. Responsible for all GeneralCashier duties. Educated and advised staff on all financial related issues andprocedures. Show less

  • Interim General Manager

    Jan 2006 - Jul 2009

  • Assistant General Manager

    Jan 2005 - Jan 2006

  • Controller

    Jan 2004 - Jan 2005
• 

  Evolution Hospitality

  May 2006 - Jul 2009

  Courtyard Anaheim
• 

  Hilton Garden Inn – Anaheim/Garden Grove

  Jul 2009 - Sept 2013

  General Manager

  Responsible for day to day operations in keeping with corporate and brandstandards. Directly responsible for all hotel department heads, communicationwith hotel owners and Area Vice President regarding results of hotel operations.Participation in industry meetings and community relations. Implementation andfollow through on all Capital projects and renovations. Preparation andpresentation of annual marketing plan and budget, hotel forecasts, P&Lexplanations and follow up. Facilitates hotel staff meetings and oversees salesand marketing activity and results. Show less

• 

  Stonebridge Companies

  Sept 2013 - Feb 2015

  Area General Manager

  Successfully operate the day to day operations and sales efforts to ensure maximum value to our guests and ownership.Ensure hotel morale remains upbeat and that hotel culture is fun and customer service driven.

• 

  Prospera Hotels

  Feb 2015 - now

  Strategic Planning and Leadership - Develop and implement operational strategies to meet the company's business goals. - Lead, mentor, and manage the hotel operations team. - Ensure alignment with the company's vision, mission, and values.Financial Management - Oversee the budgeting, forecasting, and financial planning for the hotel operations. - Analyze financial performance and implement measures to improve profitabilityOperational Efficiency - Streamline operational processes to enhance efficiency and guest satisfaction. - Ensure that hotels meet or exceed industry standards and company benchmarks.Guest Experience and Satisfaction - Develop and enforce policies to enhance the guest experience. - Monitor guest feedback and implement improvements based on customer satisfaction data. - Ensure high standards of service and hospitality are maintained across all properties.Sales and Marketing - Collaborate with the sales and marketing team to develop strategies to attract and retain guests. - Monitor market trends and competitor activities. - Ensure effective implementation of marketing and promotional activities.Compliance and Risk Management - Ensure compliance with health, safety, and regulatory requirements. - Implement risk management strategies to safeguard guests, employees, and assets.Stakeholder Relations - Represent the company at industry events and conferences. - Negotiate and manage contracts with suppliers and service providers.Technology and Innovation - Identify and implement new technologies to improve operational efficiency and guest experience. - Stay updated with industry trends and innovations.Reporting and Analysis - Prepare and present regular reports on operational performance management and stakeholders. - Conduct regular audits and assessments to identify areas for improvement. - Utilize data and analytics to drive decision-making and strategic planning. Show less

  • Vice President Hotel Operations

    Jun 2018 - now

  • General Manager

    Feb 2015 - Jun 2018