Jatin Asthana

Experience

• 

  DXC Technology

  Sept 2013 - Apr 2014

  Associate Professional

  • Receive, prioritize and respond to incoming service request, calls and/or emails regarding connectivity problems.• Accurately document instances of software or hardware failure, repair, installation and removal or other work requests in ticketing tools.• Manage and ensure optimal operation of all network hardware and equipment, including Routers, Switches, Access points, Riverbed steelhead.• Configure all networks to ensure their smooth and reliable operation for fulfilling organization objectives and processes.• Monitor network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks.• Perform analysis, diagnosis and resolution of complex network problem for a variety of end users and recommend and implement corrective solution.• Hands on Knowledge and experience on tools like SMARTS, NetQoS, NETCM, SevOne, and Network Device Asset Management Tool such as NETEISS etc. Show less

• 

  AT&T

  May 2014 - May 2021

  • Supervising a team of highly skilled NOC engineers (10 people as of now)• Maintaining the shift schedules of the team• Monitoring and assessing the performance of the team and providing reports to management• Providing process as well as operational excellence coaching to the individuals• Proactively monitoring the accounts and working on Continual Process improvement• Maintaining and approving leaves system of the team members• New Projects transitioning to go live environment and creating process docs for the team• Getting involved in ORT Testing• Acting as a representative from NOC team for any queries or calls or discussions• Assessing the strength and weakness of every individual and motivating them to perform better proactively• Resolve conflicts and concerns of every individual in the team• Evaluate team progress• Delegating roles and responsibilities to the team• Working proactively to effectively prioritize the tasks• Providing recognition to the top performers• Creation and maintenance of process documents• Encouraging teamwork, cooperation and productivity• Motivating team to follow unity within the team• Operate behind the doors as well, providing support whenever its needed• Indulging in conducting interviews of new hires with the management• Prioritizing assignments and delegate tasks daily• Facility management - Ensuring health and safety concerns are resolved of all the team members• Tracking team's internal training status• Providing various types of reports to management- Report from every aspect whether it is network performance reports through tools like Vital net, UD, SevOne or customer data report or reports depicting performance of every individual • Working on KPIs• Providing Knowledge transfer and process-oriented knowledge to the team members whenever required• Handling escalation and working on RCAs with the help of all the teams involved in resolving the issues. Show less • Level 2 troubleshooting of the issues raised by the users or by the monitoring team related to either LAN, WAN or Securities and provide effective resolution of the issue• Hands on knowledge and experience on multiple tools used such as Service Now, SevOne, BMC Remedies (Incident and change management), Putty, NETCM, Service Portal, NetQoS, Vital Net, AOTS, GPS and ticketing tools like BMC, USD etc.• Adhering to ITIL Framework module (Incident Management, Problem Management & Change Management) Show less

  • Senior Associate

    Nov 2019 - May 2021

  • Staff Associate

    May 2014 - Oct 2019
• 

  HCLTech

  Jun 2021 - now

  • Project Manager

    Feb 2023 - now

  • Onsite Track Lead

    May 2022 - Feb 2023

  • Technical Specialist

    Jun 2021 - May 2022