Eunice Hernandez

Experience

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  Popular Bank

  Nov 2007 - Sept 2014

  • Performing research utilizing various third party vendors, analyzing transactions• Process Network Adjustments/Re-presentments• Responsible for monthly reconcilement, production, reporting, preparation and submission of reports.• Researching, analyzing and resolving potential suspicious or structured activity.• Process all ATM deposit verifications as needed• Review and process all Departments proxy e-mail and Right Fax requests.• Efficient in Metavante, Service Request Portal, On Base, and Financial ware • Prepared excel spreadsheets Show less • Establish productive relationships and trusts with consumer/business prospects and clients.• Effectively process transactions for all product types and services.• Pro-actively gather data to seek information and discuss customer needs.• Insure cash is secured according to policy throughout course of day.• Adhere to general bank regulatory procedures including BSA/AML.• Pro-active in identifying fraudulent or forged documentation and actively reporting it to the respective supervisors Show less

  • Reg E Analyst

    Jan 2013 - Sept 2014

  • Sales and Service Associate/Teller

    Nov 2007 - Jan 2013
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  Andersen Funeral Home

  Mar 2012 - Jan 2013

  Associate

  • Administrative/Clerical duties• Account book keeping• Organizing files and maintaining updated records• Handling incoming calls and in-person inquiries.• Provided goods and services to at-need families in a caring and professional manner.

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  First American Bank

  Sept 2014 - Jun 2015

  Account Investigation Specialist

  Responsible for inbound and outbound calls.Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations. Explain complicated topics in a clear and concise manner.Maintain performance standards for service levels and queue.Process disputes and fraud claim in accordance with First American Bank (FAB) policies and guidelines. Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting; escalate cases when applicable to senior specialists and/or management for further investigation.Conduct follow up research to validate transactions, gather additional details or documentation. Utilize Reg E guidelines of call structure actively use logic and deductive reasoning during dispute, fraud, and account investigation calls to better understand and diagnose the situation.Log cases in database detailing actions taken on accounts and conversations with customers. Participate in self development activities and First American Bank University (FABU) training courses to continually enhance customer service skills and job knowledge. Completion of all required compliance regulations.Provide assistance and support to Customer Service Trainees and Card Services Representatives.Other duties and tasks as assigned. Show less

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  First Midwest Bank

  Jun 2015 - Feb 2017

  Persoanl Banker II

  Interact with the consumer market to achieve new customers, expand relationships with existing customers Sell, open and maintain all retail products and services of FMB and cross sell other FMB services to both new and existing clients Achieve branch and personal goals as determined by the Branch Manager Maintain thorough knowledge of all bank services and products including pricing, bank policies and government regulations Provide professional quality service and react appropriately to solve customer problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner Make referrals to appropriate specialist including commercial, small business, investments, mortgage and trust Participate in branch activities including community events Assist in creating value for FMB clients through needs based selling Participate in all required training sessions for compliance Maintain adequate controls to ensure compliance with consumer protection regulations in a defined area of responsibility Implement bank-directed policy and changes relating to regulatory amendments Maintain a system of orderly follow-up by mail and telephone with new and existing customers to generate additional business Assist in the consumer loan process Assist the Branch Manager with efficient operation of the branch including reporting and audit items Show less

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  Discover Financial Services

  Feb 2017 - now

  This position within the Risk Management team is responsible for the review and disposition of potential matches generated by various processes related to the Watch List Filtering program at an enterprise level within Discover Financial Services, including Discover Bank (the Bank), DFS Services LLC (Payment Services) and Discover Home Loans. Included in the Watch List Filtering program are controls for Office of Foreign Assets Control Compliance activities, alongside FinCEN 314(a). This position reports to the Watch List Filtering Manager within AML Compliance Management. * Managing a stream of assigned work products in accordance with established service level agreements* Work items will include possible matches generated from OFAC scrubs and 314(a) information sharing requests* Collaborating with technology partners to ensure the systems supporting the program are operating effectively* Attending continuing education courses. Show less

  • Lead Financial Crimes Investigator

    Oct 2023 - now

  • CDD Analyst

    Nov 2022 - Oct 2023

  • Sr Associate, Sanctions

    Aug 2018 - Nov 2022

  • Associate, Sanctions

    Feb 2017 - Aug 2018