Rozina Merchant

Experience

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  Kubota

  May 2011 - Aug 2011

  Warehousing and Manufacturing Intern

  - Performed time studies and gathered data that was used to update parts replenishing routes, audit pick areas and reroute truck/Kanban routes to decrease wait time- Designed a new Kaizen for the tractor line by implementing the concepts of lean thinking and waste reduction - Used process flows to map Receiving, Repackaging, and Picking areas to identify bottlenecks and improve efficiency

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  Accenture

  Jun 2012 - Aug 2012

  Systems Integration Intern

  - Supported post go live process through internal and external transition period communications to ensure a smooth transition to the new Ariba system- Developed knowledge transfer materials that allowed for successful handover of processes to operational team

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  Accenture

  Jun 2013 - Mar 2016

  Systems Integration Analyst

  - Delivered training to 200+ investment bankers and executives over 10+ Classroom-Led-Training sessions held in multiple cities throughout the United States- Managed two off-shore resources through the creation and quality-review of training materials for a pharmaceutical client over a period of 8 weeks- Performed a 12-week Service Cloud assessment on a call center of a Fortune 500, medical technologies firm to determine future state processes, business/system requirements, and fit-gap analyses- Co-led value delivery sessions with business process owners during scope and design phases- Took on the responsibility of creating the go-live video, analytics for go-live survey, designing the Service Cloud website, and recording video tutorials when the Communications lead unexpectedly left the project. Show less

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  Fiserv

  Mar 2016 - Jun 2022

  - Execute continuous improvement initiatives using data analysis and the DMAIC framework.- Support the development and deployment of IT Service Management Operating Model - Process map current and future state processes and evaluate performance using data analysis - Plan and execute a variety of audits and projects encompassing financial, technology and operational processes.- Address audit issues and efficiency improvements across a variety of business areas and risk exposures.- Identify process improvement opportunities designed to aid the department in achieving the performance objectives for each engagement.

  • Business Process Advisor/Manager

    Apr 2021 - Jun 2022

  • Business Process Consultant

    Jan 2019 - Apr 2021

  • Senior Operational Audit Consultant

    Mar 2016 - Dec 2018
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  UKG

  Jun 2022 - Jul 2024

  Business Process Lead

  Led cross-functional process improvement initiatives by working with key stakeholders to model current state, identify pain points, determine areas of improvement, and design future state. Worked on modeling key post-merger processes to ensure the successful integration of legacy Ultimate and Kronos people, process, and technology

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  Manhattan Associates

  Nov 2024 - now

  Senior IT Business Process Analyst

  - Leverage expertise in ServiceNow and IT Service Management (ITSM) to support strategic initiatives for Manhattan's enterprise technology organization by analyzing and documenting business, functional, and technical requirements for enhanced processes and systems.- Collaborate with stakeholders at all levels, including decision-makers, platform owners, and end users, to gather insights that drive process improvements and system enhancements in ServiceNow for ITSM processes including Change, Knowledge, Service Catalog, Incident, etc.- Utilize analytical and problem-solving skills to recommend process optimizations based on data analysis to ensure the efficient deployment of new system functionalities. Show less