Krati Agarwal

Experience

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  Wipro

  Apr 2014 - Oct 2016

  Project Engineer

  Worked as System Maintenance Engineer for Windows domain at Hyderabad loaction troubleshooting and resolving system error tickets for Microsoft placed at U.S. I have taken and handled below responsibilities:* Interact with the Level1 team and derive technical issue to resolution.* Facilitate communication between IT teams, including onshore and remote US resources, to ensure timely and accurate delivery of project objectives.* Support continuous project improvement by identifying and documenting support issues and working with support and business teams to implement processes to prevent future occurence.* Ensure all Application Support SLAs are met and consistently maintained for 95 percent of Support incidents handled.* Actively handling daily Client calls and present daily data to Client (Microsoft). Show less

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  DeCurtis Corporation

  Feb 2017 - Sept 2020

  Working as Product Manager/Business Analyst for Cruise line clients ensuring that their product requirements is met.Communicates trade-offs between initial requirements and engineering realities to Product Management team and focus on prioritization.Working closely with my Technical Team Lead, UX/UI graphic design teams, Technical writers, and engineering throughout the software development lifecycle.Owns and prioritize the product backlog based on input from product stakeholders. Also, involved in identifying and managing risks and dependencies, Validating and testing functionality and quality of released deliverables.Stays up-to-date on product standards and constantly exchange ideas within teams. Show less

  • Project Manager / Business Analyst/ SCRUM Master

    Sept 2019 - Sept 2020

  • Business Analyst

    Aug 2018 - Sept 2019

  • Associate Business Analyst

    Feb 2017 - Aug 2018
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  Successive Technologies

  Sept 2020 - Mar 2024

  Product Manager/ Scrum Master
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  Dunnhumby

  Jun 2024 - now

  Product Manager