Brian Nelson

Experience

• 

  Superfresh

  Jan 2000 - Jan 2003

  Store Director
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  Save-A-Lot

  Jan 2003 - Jan 2006

  Store Manager
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  Terminix

  Jan 2006 - Jan 2009

  Branch Manager
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  Michelin - TCi Tire Centers

  Feb 2009 - Apr 2016

  With this company, I served as senior advisor on service operations, consulting executive leadership on matters of organizational vision and direction that influenced various facets of business for 68 commercial and retail locations.Some key accomplishments in this role include:• Analyzed annual feedback on quality of service and integrated strategies, such as specialized technician training and development and updated procedures and equipment, achieving score of 97% and yielding a $400K increase in incentives.• Devised organization-wide Service Manager and employing training that strengthened customer service, stimulating $3M+ in revenue, securing $300K in incentives and achieving response rate of 98%.• Furthered bottom-line by $700K+ by orchestrating in-person and virtual training with focus on customer satisfaction, technical skills, best sales practices/procedures. Show less With this company, I served as leadership on key business and initiatives that accelerated center's revenue and improved service by monitoring quality control procedures and promoting harmonious working environment conductive to high employee morale, productivity, and effectiveness.Some key accomplishments in this role include:• Achieved positive P&L for the first time in three years for Laurel location by reducing technician labor and operating costs and expanding service offerings that lifted sales activity and market presence, resulting in promotion to Director of Service Operations.• Inaugurated employee performance standards and operated sales efforts to enhance customer experience, generating $450K+ in sales. Show less

  • Director Of Service Operations

    Nov 2009 - Apr 2016

  • CENTER MANAGER

    Feb 2009 - Nov 2009
• 

  Michelin - TCI Tire Centers LLC

  Apr 2016 - Jun 2019

  Region Director

  With this company, I served as senior leadership on center operations for a region covering four states and 10 locations, consulting with other Region Directors to ensure consistency between markets.Some key accomplishments in this role include:• Assessed existing scheduling frameworks to identify operational gaps and reduced after-hour delivery service costs by 15% by restructuring operations to include dedicated afterhours employee, contracted labor, and/or shift rotation per location basis.• Restructured sales organization and redistributed responsibilities between Regional Sales Managers and Center Managers to streamline processes that increased Year-Over-Year sales by 12%, generating $600K. Show less

• 

  Michelin

  Apr 2019 - now

  With this company, I serve a key leadership on mechanical service objectives, overseeing the establishment and rollout of initiatives that increase consumer engagement and boost sales within the United States and Canada.Some key accomplishments in this role include:• Sourced and selected nationwide provider to revamp fleet scope of works, reducing deployment time to one week and amplified service points by 775%.• Designed and authorized sales and operational KPIs to monitor overall mechanical business and objectives for North American Region, outperforming projections by 112% in 2020.• Boosted network participation from 35 to 70 dealerships by creating and incorporating tooling, training, and vehicle packages that reduced entry barriers for dealers to offer mechanical services. Show less

  • Michelin OnCall Manager - Emergency Road Services

    Jun 2022 - now

  • Mechanical Operations Manager, US and Canada

    Apr 2019 - Jun 2022