Connie Heinrich, Certified PMP

Experience

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  Continental Airlines, Inc.

  Jan 1989 - Jan 2008

  Supported the Field Services Division by conducting stakeholder meetings to define requirements and scope of work; reconciled gaps between current and potential capabilities. Upon approval of funding, served as project champion and focal point to ensure all projects were delivered as specified. Designed a flexible, web-based Aircraft Appearance Cleaning Application. Defined approach, identified affected systems, interfaces, scope and solution. Created detailed requirements documents, including logic paths and flowcharts; report layouts, forms and web screens. Developed graphical workflows to ensure understanding of complex business rules between services. Result: New system eliminated $100,000 in annual charges associated with unauthorized and duplicated contract cleaning services.Designed an Internal Baggage Tracing system to replace a legacy mainframe system and save an estimated $350,000 in bag tracing costs annually. Defined approach, phases, parallel processes, affected systems, interfaces, scope and solution. Created detailed requirements documents and estimated transaction counts. Identified reports needed to support DOT compliance during transition phase, and coordinated Internal Audit review and signoff. Result: Internal database was successfully created and key reports were replicated in Phase I of the implementation; development is ongoing.Co-designed and co-developed a Help Desk Application for reporting, tracking and addressing issues associated with hundreds of barcode scanners deployed to Continental stations. Defined architecture, login security, database objects and scope. Defined data elements, developed tables, screens and management reports. Created symptom-based troubleshooting templates based upon application and hardware. Result: Because of its simplicity and flexibility, the application remains in use after six years and continues to function as an effective tool for managing scanner-related hardware and software issues. Show less Managed the administrative function for a 150-person Houston-based Flight Operations Dispatch office for Continental Airlines. Managed a support staff of two Administrative Assistants. Paymaster for over 120 Transport Union Dispatchers and Operations Managers. Established a union employee database containing anniversary dates and current salaries. Analyzed current union contract pay schedules and submitted pay increases well in advance of effective dates; submitted semi-monthly time sheets. Worked with Department Managers and the Payroll to expedite handling of discrepancies. Result: Pay complaints were virtually eliminated, greatly improving morale and relations between union employees and management. Show less

  • Senior Program Analyst

    Jan 1999 - Jan 2008

  • Office Manager, Systems Operations Control

    Jan 1994 - Jan 1999

  • Executive Secretary

    Jan 1989 - Jan 1994
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  Comsys, LLC

  Aug 2008 - Dec 2009

  Client Project Manager

  Responsible for coordinating the efforts of a cross-functional team and the interests of project stakeholders in the implementation of a $2.25M AssetWORKS EAM fleet management software project for an international commercial airline. Served as the Owner's Representative on a fleet maintenance software project. Worked closely with consultants, project team, stakeholders and executives to track, monitor and communicate progress. Identified and resolved, or escalated issues. Reviewed strategies and progress weekly with DBAs to address data migration from SQL and Oracle legacy databases to FleetFocus. Evaluated most effective solutions and prepared cost estimates for incorporation of ($100 k) in scope items. Result: Successfully developed station profile rollout plan and deployed to first shop within 15 months.Implemented and managed an extensive Project SharePoint website. Tailored site based on customer's requirements. Established metadata, keyword search filters and versioning. Set up document libraries, objects, lists, calendars and added content. Managed permissions and access. Result: The team SharePoint site proved to be a critical tool in the successful implementation of the project. Developed detailed User Acceptance Test scripts for approximately twenty (20) distinct user profiles to confirm functional access and data quality, validate business processes, usability, configuration and establish a baseline for future regression testing. Drafted a comprehensive test plan which addressed scope, inputs, methods, content, resources, facilities, equipment, defect tracking and signoff. Determined conditions, criteria and use case scenarios needed. Created scripts and staged test data. Documented, tracked and prioritized issues in conjunction with defect management. Result: In addition to a number of serious configuration issues, some significant application limitations were revealed and addressed prior to deployment, enabling a smooth rollout. Show less

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  SunGard Availability Services LP

  Sept 2010 - May 2012

  Project Associate

  Gathered technical requirements from customers for Colo implementations at SunGard’s Managed Hosting Data Centers while ensuring contract compliance; developed and managed project plans; established project scope, planned and scheduled project deliverables, goals and milestones; procured materials and engineering resources; documented and tracked open issues for the client and project team and maintained project artifacts associated with project reporting systems.

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  Accudata Systems

  Jul 2012 - May 2022

  Responsible for delivery of consulting services and the management of multiple, full life cycle projects, varying in technology, size, and complexity for ASI’s customer base. •Work closely with Account Managers to manage the statement of work (SOW) process and ensure that the quality and delivery expectations of the client are met. •Schedule and run internal, customer kick off, and project closure meetings •Monitor work progress, provide status updates to stakeholders and report on budget variances •Monitor resource availability and coordinate resource changes as needed to meet operational goals•Document out of scope work, ensure stakeholders are made aware of scope changes and coordinate approvals•Create project plans and communicate project risks and recommend mitigation strategies•Ensure Daily status reports and project deliverables are completed on time •Conduct post-implementation meetings and document lessons learned •Manage projects in ConnectWise to ensure project status is up-to-date Show less

  • Project Manager

    Jul 2012 - May 2022

  • Project Manager

    Jul 2012 - Apr 2022
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  ExactlyIT Inc.

  May 2022 - now

  Project Manager