Liz Taylor

Experience

• 

  Success Mortgage Partners

  Aug 2004 - Dec 2006

  Career Coordinator

  • Administered the development of a referral based incentive program.• Recruited Loan Officers and provided monthly training as well as 1 on 1 motivational meetings.• Set up new employees with voicemail, email, marketing material, and user authentication to our systems and programs.• Assembled and implemented a marketing profit center called “Marketing Library” for Loan Officers and Realtors.• Supported the professional development of Realtors* by creating a comprehensive continuing education program• Created a follow-up procedure for recruiting and retaining Loan Officers called “Every Touch Counts”.• Promoted to management team (worked directly with owners) and named company “Career Coordinator”• Positively learned and trained procedures for new programs to help Loan officers build our business• Coordinated and periodically lead company meetings and events.• Designed an email and direct mail recruiting campaign utilizing my centers of influence.• Called local Realtors to acquire the names of their preferred Loan Officers and exploited the names as a lead source for recruiting.• Helped Loan Officers build a center of influence with local Realtors.• Marketed new ideas and created marketing pieces for Realtors, Loan Officers as well as Title Sales Representatives. Show less

• 

  Rocket Mortgage

  Dec 2006 - Aug 2023

  • Spearheaded the development and execution of technology solutions for Title and Closing services.• Lead initiatives to streamline and enhance the title, closing, and guideline communication and process.• Served as a bridge between stakeholders, development teams, and end-users.• Ensured alignment between product development and stakeholder needs, as well as adherence to the company's overarching vision.• Played a pivotal role in ensuring the final product effectively meets user requirements and industry standards. Show less • Developed and implemented mortgage policy solutions in alignment with regulatory requirements, and business objectives.• Collaborated with cross-functional teams to deliver cutting-edge products, streamlining processes and enhancing the mortgage lending experience.• Initiated the development and implementation of comprehensive collateral policy solutions, ensuring alignment with regulatory guidelines, lender requirements, and business objectives to optimize risk management and enhance product offerings.• Facilitated initiatives concentrating on elevating the investor policy process to achieve outstanding outcomes.• Executed seamless communication between internal teams and external stakeholders.• Conducted comprehensive data analysis to identify areas for improvement, implementing strategic changes that enhanced investor satisfaction and fortified the company's reputation.• Successfully navigated complex compliance requirements through collaborative leadership, guiding the team to deliver tailored solutions that surpassed investor expectations.• Demonstrated commitment to continuous improvement, leveraging a deep understanding of investor policy dynamics to leave a lasting positive impact. Show less •Documented and understood existing processes, ensuring alignment with team member expectations and company goals.• Actively sought feedback from internal and external stakeholders to continuously improve processes and enhance business visibility.• Established and analyzed key success metrics to evaluate the effectiveness of process changes.• Employed methods such as shadowing, interviewing, and leading meetings to identify areas for improvement.• Piloted problem-solving skills by unraveling complex issues and identifying opportunities for growth.• Collaborated with business leaders and team members to execute innovative ideas that drove the business forward.• Worked alongside technology, training, Capital Markets, and senior business leaders to successfully implement new processes.• Focused on aligning communication across multiple business areas, ensuring effective dissemination of information about changes to all impacted parties. Show less • Investigated and championed team member ideas as an Idea Consultant, enhancing the Mortgage Banking process.• Advocated for ideas with compelling metrics and real-life examples, gaining leadership support and IT prioritization.• Identified common threads across various business areas, uncovering new opportunities for process improvement.• Achieved transparency with senior leaders by creating informative one-pagers on monthly submissions and ongoing progress.• Challenged assumptions and delved deep into processes, fostering an environment of innovation.• Leveraged social media to establish a strong online presence, encouraging team member and public engagement through exciting contest campaigns.• Sparked a culture of collaboration and continuous improvement, making each day at work fulfilling.• Contributed to the enhancement of Mortgage Banking processes through innovative ideas and strategic leadership support.• Maintained a strong online presence, engaging team members and the public through dynamic contest campaigns on social media.• Fostered a culture of collaboration and continuous improvement, leaving a lasting impact on the work environment. Show less • Served as a passionate Title Insurance Reviewer and Clearance Expert, contributing to the success of numerous real estate transactions.• Utilized a keen eye for detail and a profound understanding of federal, state, city, and lender guidelines to secure vital documentation from lien holders, ensuring the clearance of requirements on title commitments.• Orchestrated the coordination of essential documents with client communicators, guaranteeing a clear title for closing.• Acted as a dedicated liaison for the title company, addressing client inquiries and concerns throughout the title process, fostering a seamless experience for all parties involved.• Collaborated with legal advisors to resolve existing gaps or satisfy title requirements, delving into public record information to investigate additional liens on titles.• Efficiently cleared closing conditions tied to various title issues, working collaboratively with both internal and external clients.• Demonstrated unwavering commitment to accuracy, compliance, and exceptional client service during my tenure as a Title Insurance Reviewer and Clearance Expert. Show less • Collaborated as a dedicated Business Consultant on the Mousetrap team, working with esteemed colleagues from prominent family companies, including Cleveland Cavaliers, Fat Head, and Quicken Loans, to drive process improvements and enhance productivity.• Partnered closely with BI experts and business leaders to gather and analyze critical success metrics, facilitating data-driven decision-making.• Embraced a holistic approach to understanding the organization by shadowing various teams, gaining invaluable insights into their roles and responsibilities.• Leveraged creative skills to craft engaging Keynote and PowerPoint presentations for team meetings and member training sessions for both Mousetrap and Cheese Factory.• Diligently monitored progress and collected feedback from team members to ensure the effectiveness of newly implemented processes, fostering a culture of continuous improvement.• Contributed meaningfully to the company's growth and success through an enriching experience in Business Consulting.• Played a key role in driving process improvements and enhancing productivity through collaboration with colleagues from prominent family companies.• Gathered and analyzed critical success metrics in partnership with BI experts and business leaders, promoting data-driven decision-making.• Shadowed various teams to gain invaluable insights into their roles and responsibilities, adopting a holistic understanding of the organization.• Crafted engaging Keynote and PowerPoint presentations for team meetings and member training sessions, showcasing strong presentation skills.• Monitored progress and collected feedback to ensure the effectiveness of newly implemented processes, fostering a culture of continuous improvement.• Contributed meaningfully to the company's growth and success during the enriching experience as a Business Consultant on the Mousetrap team. 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  • Product Owner

    Sept 2022 - Aug 2023

  • Product Manager (of Policy)

    Dec 2017 - Sept 2022

  • Product Manager (of Process)

    Oct 2016 - Dec 2017

  • Associate Product Manager (of Ideas)

    Mar 2015 - Oct 2016

  • Title Clearance

    Oct 2009 - Mar 2015

  • Project Manager (of Process)

    Dec 2006 - Oct 2009
• 

  TitleLOOK® by Mainspring Services

  Aug 2023 - Jan 2024

  Director of Lender Services

  • Led the development of a title insurance data product customized for lenders, emphasizing features that improved loan process, title review, and guideline application for lenders.• Proactively identified and addressed challenges or necessary product features, ensuring prompt communication with leadership and the team.• Displayed strong initiative in rallying internal stakeholders to collaboratively plan and execute solutions for identified issues or product enhancements.• Maintained open and transparent communication, providing continuous updates on progress and ensuring visibility for the entire team.• Excelled in delving into the details and upholding data integrity within mortgage, real estate, and title operations.• Illustrated a strategic mindset, capable of envisioning the big picture and aligning it with detailed execution to achieve overarching goals. Show less