Umair Butt

Experience

• 

  TRG - The Resource Group

  Nov 2007 - Apr 2019

  Handling ZonG Telco Operations at TRG/IBEX from June, 2015 till date. Keeping vigilance on all KPIs with the team of 5 Supervisors devising various efficient processes for obtaining excellent output. Previously from January, 2014 handled over 200 Resources with 8 Supervisors for Punjab Information Technology Board at TRG/IBEX Operations as an Assistant Manager reporting directly to Site Director of Organization with excellent team handling ensuring maximum output with motivation along with equality for all. Handled Government Helplines with the best of processes suitable for smooth Operations. Implementing various workable processes from management perspective also. Obtaining successful results from Clients and positive outcomes on toughest projects. Received Client appreciation multiple times. Aligned and documented all Operational Support Departmental Processes of Quality Assurance, Compliance, Work Force Management, MIS, Training & Development and HR etc with Operations for smooth workability. Moreover, handled Quality Assurance in main stream with Operations creating various check and balances to ensure best quality with quantity Show less Handled and servicing Clients international and domestic for business growth and satisfaction for the company in regards to the Information Technology. Handling various accounts from Telephony and Production providing satisfaction to the Clients and to the Reporting Authorities. Strong knowledge about the structures and set ups of IT for Call Center along with Management Systems Mechanisms. Preparing documentation in regards to the Technicalities of Contact Centre Management Suite (CCMS), Customer Relation Management (CRM) and Complaint Management System (CMS) etc Show less

  • Assistant Manager Operations

    Jan 2014 - Apr 2019

  • Business Analyst/Technical Writer/Account Manager

    Jan 2012 - Jan 2014

  • Compliance Management

    Jun 2009 - Jan 2012

  • Quality Assurance Department

    Jan 2009 - Jun 2009

  • Customer Support

    Nov 2007 - Jan 2009
• 

  ALS - Acoustics Learning Studio

  Jun 2019 - now

  Entrepreneur
• 

  B4U Cabs

  Jul 2019 - Feb 2022

  Head Of Operations
• 

  PostEx

  Jan 2022 - now

  Head Of Client Relations