Brent Presley

Experience

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  First Financial Bank

  Mar 1991 - Mar 1994

  Collections Representative

  Under the direction of the Collections Supervisor, collect delinquent loans on a timely basis by working with customers to bring accounts current with department policy and procedure, and maintain department goals. Working with the following types of accounts: mortgages, mobile home loans, auto loans, personal lines of credit, credit card loans, and CD loans. Part of a team that reduced delinquencies by 75%.

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  Pewaukee Mattress

  Mar 1994 - May 1995

  Sales Manager

  Responsible for the development and performance of all sales activities at the Pewaukee Mattress Plover location. Led and directed a sales team and provided leadership towards the achievement of maximum profitability and growth in line with company vision and values. Established plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and sales staff.

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  R&R Investments Inc

  Aug 1994 - Mar 2002

  General Manager

  Responsible for directing all functions of a Hardee's restaurant in accordance with policies and procedures. Ensured compliance with standards in the areas of customer relations, food costs, labor costs, safety, sanitation, and product preparation. Developed hiring, retention, and training programs to maximize both the customer impact and employee retention. Designed local store marketing plan to maximize the impact within the local community. Accountable to the restaurant owners for overall profitability and cash flow within the restaurant. Analyzed financial statements, developed programs to improve targeted metrics, and implemented improvement plans. Show less

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  Sentry Insurance

  Mar 2002 - Apr 2009

  Manager

  Provided technical expertise and work direction to a claim unit by reviewing and assigning claims to claim representatives. Ensured prompt and accurate claim adjusting by prioritizing workloads and conducting file quality audits. Supervised and motivated assigned staff to provide quality file handling and settlement with superior customer service.Led a team of insurance professionals dealing with National Accounts-including Fortune 500 companies. Ensured that customer expectations were exceeded in the areas of legal expertise, communication with all parties, medical expertise, vendor oversight, and individual claim costs. Built partnerships with our customers to ensure that any concerns did not have a deleterious impact on the overall relationship. Part of a team that consistently retained over 95% of our National Account customers. Participated in numerous project teams as a functional expert in claims. Led the research on a team rolling out a predictive modeling solution for Workers’ Compensation claim assignments. Increased efficiency by 90% by designing and rolling out a solution minimizing the need for management involvement and increasing accuracy Show less

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  Mid-State Technical College

  Jan 2003 - May 2004

  Professor of Economics

  Designed and taught semester long program to maximize the understanding and retention of Economics concepts for students. Responsible for providing quality teaching to students by ensuring student satisfaction through the classroom according to the program objectives. Designed course instruction and syllabus to assure course content and objectives were met. Maintained teaching assignments, determined student grades, and motivated students to actively participate in class. Utilized a variety of teaching styles and methods to accommodate diverse learning styles of students. Course was designed to prepare students for their entry into the workforce by presenting information, preparing memorable examples, and engaging them in the process of their own learning. Student scoring increased from 30% to 90% as a result of their increased understanding of Economics concepts Show less

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  Michigan Commercial Insurance Mutual

  Jan 2010 - Jan 2010

  Vice President-Claims

  Provide departmental leadership for all Claims functions. Develop and enforce Claims policies and procedures designed to ensure compliance with State laws while ensuring claims are handled in the most cost-effective manner possible. Ensure reserve development is consistent with exposure and reported to Reinsurers.

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  RACP Enterprises, Inc.

  Oct 2010 - Oct 2012

  Risk Manager

  Provide risk management services and oversight of insurance program including Workers' Compensation, General Liability, Auto, and Property.

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  Northcentral Technical College

  Jun 2012 - Apr 2013

  Instructor

  Teach, mentor, and guide student learning.

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  LifeQuest

  Jul 2013 - Jun 2014

  Programmer/Analyst

  Programmer/ Analyst working primarily with .net, SQL, HTML, ASP, and JS within a Microsoft Shop.

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  Skyward

  Jun 2014 - Jul 2015

  Software Engineer

  Software Engineer working in .net on a unique and proprietary product in the educational software field. -Develop code as required for each scrum-Participate in scrum-related planning including: backlog refinement, retrospective, and planning meetings-Create testing to verify quality of coding being completed-Collaborate with the self-organizing team to accomplish the tasks we agree upon for each sprint-Communicate with the other product teams on a consistent basis to ensure all components are integrating well Show less

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  Mid-State Technical College

  Jul 2015 - now

  Instructor

  Plan, prepare, and deliver instruction of assigned courses using a variety of teaching methods to facilitate the learning of students.