Pauline Amos

Experience

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  The Ritz-Carlton Hotel Company, L.L.C.

  Aug 2015 - Jan 2016

  Operational internship in the F&B and Banquet departments

  Worked as a runner and chef de rang in the restaurant "The Forge, Steakhouse".Worked as waitress, bartender and event supervisor in the banquet department. Assisted in the organisation and service of various events such as gala dinners, weddings, conventions, companies' get-together, private receptions and outside caterings, from 15 up to 1500 guests.

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  Hotel Royal Savoy Lausanne

  Jan 2016 - Jun 2016

  Banquets & Events

  Worked as an extra in the banqueting department for conferences, company dinners and other events.

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  Peninsula Paris

  Aug 2017 - Feb 2018

  Executive Assistant to the Finance Director and Hotel Manager

  Managed the 120 contracts and 2 Capex tenders with suppliers for all departments. Dedicated to improving contract database following financial and managerial directives.Supported the management of the hotel’s vitrines and luxury boutiques. Conceived 2 new contracts and managed clients’ relations (e.g. with Ole Lynggaard and Harry Winston).Adapted and implemented new Capex and contract procedures, supervising all departments.

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  Fairmont Le Montreux Palace

  Jul 2018 - Jul 2018

  Bartender in VIP Lounge

  Head bartender, worked in the VIP lounges of the Montreux Palace, which were created for the Montreux Jazz Festival.

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  Ecole hôtelière de Lausanne

  Mar 2019 - Aug 2019

  Academic Assistant in Organizational Behaviours

  Assisted 4 professors in the preparation and follow up of academic work and exams. Maintained the administrative requirements for 6 classes. and improved the support materials and final exam.Customer service associated with education in a multicultural environment with over 330 students.Assisted Dr Carlos Martin-Rios in his academic research in the field of Organisational Behaviours.Assisted Dr Sowon Kim for the Women In Leadership initiative (collaboration on articles, supported the organisation of conference and panels). Show less

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  VirtualSomm

  Nov 2020 - now

  Founder

  Wine application that provides tailored recommendations to the users.The app will be available soon!

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  Bechtle Schweiz AG

  Sept 2021 - now

  As a Business Development Manager specializing in software solutions, I focus on expanding our presence in the private sector within the cantons of Vaud and Geneva. My key responsibilities include:- Prospecting new clients and developing existing accounts for software and licensing solutions.- Managing customer relationships, ensuring excellent service and ongoing support.- Promoting and negotiating software licensing agreements.- Collaborating closely with internal teams to deliver tailored solutions that meet client needs.- Maintaining up-to-date knowledge of industry trends and software solutions to provide informed recommendations. Show less As an Inside Sales Specialist with a focus on Microsoft Enterprise Agreements, I optimize software procurement processes to help clients maximize value from their Microsoft investments.- Microsoft Expertise: Guided clients through complex Microsoft Enterprise Agreements processes- Operational Efficiency: Managed back-office operations, ensuring smooth order processing and accurate record-keeping for software licenses.- Problem Solving & Support: Ensured fast, responsive customer support in emergencies, swiftly resolving issues to minimize disruptions.Skills & Competencies:- Training & Mentorship:Trained three new team members, fostering collaboration and teamwork.- Process Optimization: Improved efficiency by streamlining Microsoft-related processes.- Problem Solving & Communication: Proactively addressed challenges and maintained clear, effective communication with clients. Show less

  • Business Development Manager

    Aug 2024 - now

  • Inside Sales Specialist Software

    Sept 2021 - Oct 2024