Roger Shaffer

Experience

• 

  Various Theaters

  Jan 1992 - Jan 2000

  Technical Director and Project Manager

  Over the years, I orchestrated all aspects of production, including set construction, lighting, and sound, while effectively managing a team of over 20 employees to ensure seamless and punctual performances, translating artistic concepts into tangible, functional structures.

• 

  U.S. Department of State

  Sept 2002 - Oct 2010

  SECURITY ENGINEERING OFFICER

  Promoted 3x, I project-managed multi-million-dollar installations of security systems and countermeasures such as access control, video systems, and vehicle barriers to protect facilities, personnel, and data in 15+ U.S. Embassies’ across Asia, Europe, and Africa. I also partnered with Regional Security Officers in identifying risks and gaps and formulating solutions.

• 

  I'Tech Security

  Oct 2010 - Dec 2012

  DIRECTOR OF SECURITY ENGINEERING

  I was recruited to formulate the design transition to IP-based security systems for country’s prospective tallest building. Later in the role, I effectively orchestrated mounted security systems and contract negotiations for 15+ esteemed clients, including the World Bank, Galana Petroleum, and Airports of Madagascar.As leader, I established and led a high-performing security design and installation team, initially with 2 technicians, tripling to 6. I also architected training programs for technicians and sales personnel to enhance system understanding and sales effectiveness. Show less

• 

  Amazon

  Jan 2013 - now

  Spearheading the Risk, Policy, and Compliance function, I direct a geographically-dispersed team of 14 Risk Managers in identifying and assessing risk levels across sites, creating and amending risk management policies, monitoring sites’ compliance to implemented measures, and evaluating policies’ risk reduction impact – ensuring exceptional outcomes for the Global Security Operations organization.Accomplishments By the Numbers:⚡ 𝟮𝟴 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 & 𝗨𝗽𝗱𝗮𝘁𝗲𝗱⚡ 𝟭𝟮𝟬𝟬+ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗥𝗶𝘀𝗸 𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁𝘀 𝗘𝘅𝗲𝗰𝘂𝘁𝗲𝗱⚡ 𝟰.𝟮𝗞+ 𝗥𝗶𝘀𝗸 𝗜𝘀𝘀𝘂𝗲𝘀 𝗨𝗻𝗰𝗼𝘃𝗲𝗿𝗲𝗱 & 𝟵𝟵% 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗥𝗮𝘁𝗲𝗡𝗢𝗧𝗔𝗕𝗟𝗘 𝗦𝗨𝗖𝗖𝗘𝗦𝗦𝗘𝗦🛡️ 𝗥𝗶𝘀𝗸 𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁 𝗗𝗿𝗶𝘃𝗲𝗻 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆. Crystalized resource-efficient, automated process for assessing risk factors and levels and implementing risk-aligned security controls for key sites, in collaboration with 150+ internal teams’ members and 50+ field partners.🛡️ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 & 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁. Orchestrated Continuous Improvement and Engagement team to streamline operations by identifying and eliminating gaps and overlaps within team structure and partner teams throughout global Amazon ecosystem.🛡️ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗣𝗼𝗹𝗶𝗰𝘆 𝗨𝗽𝗱𝗮𝘁𝗲𝘀. Exposed obsoleteness of old and even recently updated policy documents and standards causing compliance exception requests; swiftly initiated project to create 4 new policies and update all 24 security standards.🛡️ 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗦𝗽𝗮𝗰𝗲𝘀 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱. Upgraded recently developed standard after discovering issues with documents’ language, fortifying protection for 7 network stacks from security risks.🛡️ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀 𝗣𝗼𝗹𝗶𝗰𝘆. Reverse-engineered policy‘s approach from specification- to objectives-based, providing robust framework that enabled sites to employ custom security strategies ensuring peak performance. Show less Originally Senior Physical Security Program Manager supervising team of 11 in overseeing physical security system installations across 170+ operations sites in North America, I was promoted from Operational/Strategic to Strategic-level role to supervise 15 project and program managers in mounting and supporting the physical security infrastructure of nearly 700 sites across the Americas.Collaborating with diverse partners, I formulated creative, compliant, and cost-effective security solutions, and informed development of security policies and standards.𝗡𝗢𝗧𝗔𝗕𝗟𝗘 𝗦𝗨𝗖𝗖𝗘𝗦𝗦𝗘𝗦🛡️ 𝗥𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗟𝗼𝘀𝘀 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽. Instituted and spearheaded the Americas Region Loss Prevention Risk Analysis team that lessened security incidents for high-risk sites by proactively determining additional security countermeasures.🛡️ 𝗦𝗶𝘁𝗲 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗥𝗲𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝘁𝗶𝗼𝗻. Tackled short-notice project to physically reconfigure 87 sites to point to new DNS entries in line with Security Operations Center’s planned location transfer, completing assignment before deadline with minimal cost impacts.🛡️ 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁. Grew on-time launch capacity exponentially – from 26 in 2015 to 275 in 2019 – by constantly reiterating, improving, and optimizing launch process, including focusing team on building Standard Work and simplifying needs communication.🛡️ 𝗣𝗲𝗿𝘀𝗼𝗻𝗻𝗲𝗹 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻. More-than-doubled site launch capacity per Program Manager from 13 sites during first year to 32 sites each on final year by driving process improvement and standardization initiatives to accommodate quadrupling workload.🛡️ 𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲. Masterminded a Service and Support team to ensure timely and resource-efficient repair of problematic security devices – reducing repair costs by 28%; led charge providing risk analysis to advise security control upgrades. Show less 𝗡𝗢𝗧𝗔𝗕𝗟𝗘 𝗦𝗨𝗖𝗖𝗘𝗦𝗦𝗘𝗦:🛡️𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Oversaw Physical Security installations for North American Ops sites, ensuring Amazon standards were met, and systems were commissioned to guarantee facility safety.🛡️𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗧𝗲𝗮𝗺 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁: Guided a team of Program and Project Managers in completing security installations, collaborating effectively with business partners and stakeholders for seamless processes.🛡️𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Drove process improvement and standardized practices, leading to a year-over-year increase in team capacity while assisting in policy and standards development to support dynamic installations. Show less In my first role at Amazon, I administered programming, configuration, operations, and support of physical security systems at Amazon and its affiliates. I owned provision of Helpdesk-style security systems and integrations support, including account creations, permissions management, remote arming/disarming, and training. Initially leading 8 personnel, I grew the team to 21 technical and tactical employees.𝗡𝗢𝗧𝗔𝗕𝗟𝗘 𝗦𝗨𝗖𝗖𝗘𝗦𝗦𝗘𝗦🛡️ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝘆𝘀𝘁𝗲𝗺 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻. Conceptualized standardized template for installing intrusion detection & cameras across Amazon Externalized Network sites; coordinated training of program managers on template utilization and proper alarm points setup.🛡️ 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗲𝗱 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗮𝗱𝗴𝗲 𝗔𝗰𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻. Uncovered 4 issues that stretched activation of security access badges up to 36 hours, causing delays during peak season; led Kaizen to fix discovered issues, eventually reducing cycle time to just under 60 minutes.🛡️ 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀. Designed and implemented integrations for inter-system data and alerts and in and out to non-security systems.🛡️ 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗧𝗲𝗰𝗵 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Polished 10+ vital users’ competence in maximizing usage of new tech’s features to optimize security. Show less

  • Sr. Mgr, Risk, Policy, and Compliance, Global Security Operations

    Nov 2019 - now

  • Senior Manager, Physical Security Programs

    Oct 2016 - Nov 2019

  • Senior Physical Security Program Manager

    Jan 2015 - Oct 2016

  • Security Integrations and Support Manager

    Jan 2013 - Jan 2015