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Usman Usman

Usman Usman

Customer Service Manager

Followers of Usman Usman527 followers
location of Usman UsmanLondon, England, United Kingdom

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  • Timeline

  • About me

    Global Business Development | Entrepreneurial Marketing Strategist | Strategic Customer Management | Business Development Manager

  • Education

    • University of Hertfordshire

      2023 - 2025
      Master's degree MSc Strategic Marketing with Global Business Development

      - Gained comprehensive knowledge in marketing strategy, customer management, and global business development through my MSc Strategic Marketing with Global Business Development.- Completed key modules, including Integrated Marketing Communications, Entrepreneurial Marketing, and Global Business Development.- Developed strong skills in strategic thinking, digital marketing, and business expansion.- Applied theoretical knowledge in real-world scenarios during the Experiential Learning… Show more - Gained comprehensive knowledge in marketing strategy, customer management, and global business development through my MSc Strategic Marketing with Global Business Development.- Completed key modules, including Integrated Marketing Communications, Entrepreneurial Marketing, and Global Business Development.- Developed strong skills in strategic thinking, digital marketing, and business expansion.- Applied theoretical knowledge in real-world scenarios during the Experiential Learning Opportunity.- Currently on a placement year, gaining hands-on experience in marketing projects and market research.- Prepared to excel in global marketing with a solid mix of theory and practical application. Show less

    • Beaconhouse School System

      2013 - 2015
      A level ENGINEERING 3 A

      Activities and Societies: Science Society, Student Ambassador • Organised open days • Organised interviews• Helped students with all kinds of college information• In-depth scientific research• Organised science events and competitions

    • American Lycetuff School

      2010 - 2013
      O level Medical and Engineering 4 A*, 4 A, B

    • University of Hertfordshire

      2015 - 2018
      Bachelor's degree Mechanical Engineering 1st class

      Activities and Societies: Multi-Cultural Society, Volunteering work

  • Experience

    • Franzos

      Oct 2015 - Feb 2017
      Customer Service Manager

      • Managed warehouse accounts• Dealt with all kinds of customer queries• Organised team meetings and parties

    • Fine Tutors

      Mar 2016 - Dec 2017
      Teacher

      Taught Secondary, GCSE and A level Mathematics and GCSE Physics.

    • University of Hertfordshire

      Jan 2018 - May 2018
      Teaching Assistant

      • Conduct MATLAB tutorials• Teach MATLAB to 2nd year BEng Mechanical and Aerospace students• Mark MATLAB assignments

    • MadiganGill

      Jul 2018 - Nov 2018
      Intern

      • Telephone and e-mail support • Manage employees shifts on weekly basis• Organise meetings with clients

    • AU TRADING (EUROPE) LIMITED

      Nov 2018 - Jan 2020
      Operations Manager

      • Manages stock in warehouse• Advertise stock on regular basis• Operates company’s websites and social pages• Meet potential clients and suppliers

    • Ocado Engineering

      Jan 2020 - Feb 2021
      Technical Engineer

      • Working on advanced robotics hardware and software• Use of AutoCAD and SolidWorks to design robotic components• Utilising training to being the first response to engineering fault conditions• Working in safely and in line with health and safety protocols• Troubleshooting and fixing of advanced robot models• Analyse data to find solutions to improve robot performance, providing reports where necessary• Complete quality inspections to ensure work is completed to a safe standard• Work closely with manufacturers, suppliers and internal departments in finding ways to improve process and increase robot reliability and performance Show less

    • Navicosoft

      Feb 2021 - now
      Business Development Manager

      Responsibilities include:Drive business growth through strategic initiatives and partnerships.Identify new markets and opportunities while managing key relationships.Lead negotiations and secure favourable contracts.Collaborate with internal teams to align growth strategies.Mentor business development teams and track performance to meet revenue goals.

  • Licenses & Certifications