Tom Jefferson

Experience

• 

  Sands Resort Hotel & Spa

  Apr 2013 - Sept 2018

  Porter/Chef/Waiter

  - Developed customer service skills.- Trained new members of staff.- Created weekly rotas for porter staff.- Completed various health and safety and fire safety certificates.

• 

  INSIGHT MARKET RESEARCH LTD

  May 2017 - May 2019

  Mystery Shopper

  - Make telephone calls and complete reports, reviewing customer service. - Requires me to think on my feet and adapt to changing scenarios.- Reviewed and identified improvements to company website.

• 

  IBM

  Jun 2019 - Jun 2020

  Software Engineer

  Working on IBM Event Streams which is built upon the open source Apache Kafka.IBM Event Streams provides additional features on top of Apache Kafka and provides support to customers.My role involves development in many different languages as well as writing associated tests and working with Kubernetes and Docker Containers. I have also worked on diagnosing errors and providing support to customers.This is an Industrial Placement for a year as a part of my course at the University of Exeter Show less

• 

  Sitel

  May 2020 - Apr 2021

  Test & Trace Agent

  Working remotely for Sitel, supporting PHE’s Test & Trace campaign as a Test & Trace Agent

• 

  IBM

  Sept 2021 - now

  Working on MQ in Containers team, and the IBM MQ Operator.Responsibilities include feature development, unit and end to end testing, writing automation, creating documentation, and providing technical support. Monthly Release Lead for MQ in Containers, also responsible for coordinating user documentation

  • Software Engineer

    Aug 2022 - now

  • Monthly Release Lead

    Mar 2023 - Mar 2024

  • Graduate Software Engineer

    Sept 2021 - Aug 2022