Anna Ugbomah

Experience

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  MODs Body Refinement

  Feb 2015 - Nov 2015

  Manager

  Spearheaded service quality enhancements, driving profit growth and elevating customer satisfaction through strategic leadership and operational improvements.Streamlined salon operations, optimizing opening/closing procedures and staff management.Hired and trained staff, ensuring compliance with health regulations and company policies.Resolved customer issues and staff disputes, fostering a collaborative work environment.Fostered a cohesive team environment, implementing effective training programs and resolving conflicts to ensure seamless salon operationsOptimized salon performance by analyzing sales data, managing inventory levels, and generating comprehensive reports for informed decision-making.Implemented creative solutions to enhance customer experience, streamline procedures, and boost overall salon efficiency.Optimized inventory management, reducing waste and maintaining optimal stock levels through data-driven analysis and strategic decision-making Show less

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  Nestlé

  Dec 2015 - Dec 2016

  Junior Territory Sales Manager

  Cultivated strategic partnerships with healthcare professionals, driving brand loyalty and expanding network to over 150 medical contacts and 30 institutions.Analyzed market trends and competitor strategies to optimize territory sales performance, resulting in increased market share for Nestlé products.Implemented creative marketing initiatives to differentiate Nestlé products, enhancing brand visibility and attracting new healthcare partnerships.Identified emerging opportunities in the healthcare sector, proposing innovative solutions to senior management for long-term growth and market expansion. Show less

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  Nestlé

  Feb 2017 - Oct 2021

  Analyzed and reported on campaign performance, driving strategic improvements.Adopted new digital trends to optimize campaign effectiveness and engagement.Spearheaded digital marketing campaigns, achieving over 80% reach through strategic social media and display advertising initiatives.Led cross-functional projects with digital agencies, ensuring timely delivery within budget constraints and implementing cutting-edge technologies.Conducted in-depth performance analysis of digital initiatives, translating complex data into actionable insights for continuous strategy refinement.Fostered strong partnerships with digital agencies, steering cross-functional projects to successful completion within budget and timeline constraints.Pioneered data-driven digital marketing strategies, leveraging emerging trends to amplify brand visibility and engagement across multiple platforms.Collaborated with influencers to boost brand awareness across digital platforms. Show less Managed digital engagement for 15,000+ HCPs across 4 West African countries, leveraging multi-platform strategies to enhance brand awareness and information dissemination.Update medical teams with current pediatric nutrition research, fostering informed healthcare practices.Streamlined contact data management for healthcare practitioners, improving email marketing efficiency and fostering stronger professional relationships.Curated cutting-edge scientific articles on paediatric nutrition, elevating the medical team's expertise and enhancing their ability to provide top-tier detailing.Developed engaging knowledge-building activities, empowering the medical team to create memorable interactions with their professional contacts.Pioneered muti-channel digital communication strategies, significantly improving HCP engagement and brand visibility across multiple West African markets. Show less Orchestrated scientific seminars for 200+ healthcare staff, boosting engagement and revenue.Ethically marketed to drive demand, achieving over 4% annual revenue growth.Expanded healthcare database by 10% monthly, enhancing practitioner engagement.Collaborated with sales to maintain product availability in local markets.Drove revenue growth through strategic healthcare engagement, expanding practitioner database and ensuring product availability in key markets.Conceptualized and executed impactful scientific events for 200+ healthcare staff, fostering knowledge exchange and professional development.Leveraged Veeva CRM to manage relationships with 200+ practitioners, optimizing territory coverage and enhancing customer insights.Partnered with sales team to maintain product freshness and availability in local markets, aligning strategies for improved market presence.Managed budgets efficiently, ensuring timely delivery of high-quality tasks and maintaining financial discipline in territory operations. Show less

  • Digital Marketing Specialist

    Feb 2020 - Oct 2021

  • Nutrition Support Centre Specialist (West Africa-English)

    Jun 2019 - Oct 2021

  • Territory Sales Manager

    Feb 2017 - May 2019
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  SME Integrated Business Solutions

  Dec 2021 - May 2022

  Marketing Manager

  Analyzed market trends to build successful strategies and enhance customer engagement.Conducted analytics reporting to inform future campaigns and improve go-to-market strategies.Enhanced lead nurturing tactics with cross-department collaboration, achieving 81% NPS score.Spearheaded marketing initiatives, driving 300%+ increase in profile visits and 460% revenue growth through targeted strategies and cross-team collaboration.Conducted comprehensive analytics across platforms, extracting key insights to shape future campaigns and go-to-market strategies with data-driven recommendations.Developed cutting-edge marketing plans across diverse channels, leveraging consumer trends and market analysis to achieve significant growth in audience engagement.Fostered partnerships with email, performance marketing, and web teams to refine lead nurturing tactics, resulting in an exceptional 81% NPS score.Crafted and executed successful marketing strategies based on deep customer insights and industry best practices, driving substantial business growth. Show less

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  Three UK

  Jan 2022 - Aug 2023

  Retail Customer Advisor

  Engaged customers to ensure loyalty and matched products to needs, enhancing their experience.Utilized strong communication skills to drive customer satisfaction and sales success.Resolved customer issues efficiently, contributing to high satisfaction rates.Exceeded sales targets, achieving 310% of sales target and ranking 2nd in the area, demonstrating exceptional customer service skills.Analyzed customer preferences to tailor product recommendations, consistently surpassing sales targets and enhancing overall customer experience.Fostered team synergy, contributing to area-wide success and recognition, while maintaining focus on individual performance excellence.Drove customer loyalty through tailored product recommendations, consistently surpassing sales targets and enhancing overall customer experience.Developed creative solutions for customer issues, contributing to high satisfaction rates and fostering long-term relationships. Show less

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  GrayFox Consulting

  Sept 2022 - Dec 2022

  Project Lead

  Led a team to align project goals, timelines, and costs, enhancing client satisfaction.Crafted comprehensive project plans and adjusted them to meet evolving requirements.Spearheaded cross-functional teams, delivering client projects on time and within budget while ensuring high-quality outcomes and stakeholder satisfaction.Developed comprehensive project plans and risk management strategies, adapting to evolving client needs and market dynamics for optimal project execution.Fostered a culture of teamwork, leveraging individual strengths to enhance project efficiency and drive innovative solutions for complex client challenges.Meticulously monitored project performance metrics, ensuring timely delivery and exceeding client expectations through data-driven decision-making.Cultivated strong relationships with stakeholders, fostering open communication channels that facilitated smooth project execution and conflict resolution.Orchestrated project execution, ensuring timely delivery and budget adherence while exceeding client expectations through strategic planning and risk mitigation. Show less

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  Cisco

  Aug 2023 - now

  Digital Project Manager

  Lead stakeholder meetings to define project scope, ensuring clarity and alignment.Analyze project metrics to identify bottlenecks, implementing targeted solutions that streamline workflows and boost team productivity.Craft detailed project plans, adapting to evolving needs for optimal guidance.Allocate tasks based on team strengths to enhance efficiency and skill growth.Track progress, ensuring timely delivery and proactively addressing challenges.Communicate updates to stakeholders, fostering transparency and trust.Cultivate strong relationships with diverse stakeholders, leveraging excellent leadership and communication skills to facilitate seamless project implementation.Drive project success through data-driven decision making, consistently delivering high-quality outcomes within tight deadlines and budget constraints.Foster cross-functional collaboration, breaking down silos to create a cohesive team environment that accelerates project completion and enhances overall quality.Conduct thorough risk assessments, implementing robust mitigation strategies to ensure smooth project execution and minimize potential disruptions. Show less