Ben Heasman

Experience

• 

  University of Bristol

  Sept 2009 - Mar 2010

  Telethon Fundraiser

  Telephone Fundraising - calling alumni of the university to raise awareness and funds for the university's centenary campaign.Won award for highest percentage of successful donations per call

• 

  Groupes Bibliques Universitaires (GBU)

  Sept 2011 - Jan 2012

  Student Worker

  Working alongside a small team to provide pastoral care and support to studentsResponsibilities included giving presentations, leading multiple discussion groups, using social media to raise awareness, providing pastoral care for students in one on one situationsDeveloped time management skills and organisation as the role was largely unsupervised

• 

  Orken Language Centre

  Mar 2012 - Jul 2012

  Teacher of English Language

  Planning and implementing English lessons for several groups of students of a variety of ages.

• 

  Emmanuel Bristol

  Sept 2013 - Aug 2015

  Ministry Assistant

  Responsibilities included:• Delivering presentations to and leading discussion groups for up to 200 people• Organising residential weekends for up to 80 adults• Working as part of a team providing pastoral care and support for students and youth• Leading a team running a youth club for 11-18 year olds• Managing time effectively in a largely unsupervised role

• 

  Mitie

  Sept 2015 - Sept 2020

  Project Manager of a variety of business-critical projects with a £1m+ portfolio using both Agile and Waterfall methodologies. Projects included:• A MS Azure-hosted native mobile application (iOS and Android) for front line staff to log attendance at work, view schedules & book holiday• A business transformation project delivering a new payroll/time and attendance software to over 400 managers and driving the pay of 15,000 employees via SAP• Development and delivery of complex AI ChatBot functionality to Mitie’s largest client• An industry-leading MI & Reporting offering using MS PowerBI• A variety of infrastructure and SAP related IT projects (e.g. server decommissioning & migration of applications to the cloud)Responsibilities included:• Acting Product Owner of a native mobile application• Acting Scrum Master, including the coordination and running of sprint planning, refinement, review and retrospectives• Managing Change Requests identified during the project lifecycle• Reporting project progress to wide range of stakeholders• Chairing regular Steering Board meetings with Senior Management• Maintaining RAID logs, project plans and other key project governance• Managing relationships with a key client• Business case and Project Initiation/Service Introduction Document creation• Creation and control of project budgets• Line management of team members including Data Supervisors and PMO Analyst• Creation and prioritisation of requirements and user stories within product backlog using Microsoft Azure DevOps Services• Planning and managing deployment of applications to production• Training and engagement of several hundred managers nationwide Show less

  • Project Manager

    Oct 2016 - Sept 2020

  • PMO Analyst/Junior Project Manager

    Jan 2016 - Oct 2016

  • Programme Administrator

    Sept 2015 - Jan 2016
• 

  Torchbox

  Sept 2020 - now

  As well as a Product Director, I am a Trustee Director of the employee-owned trust that owns Torchbox. The trust monitors financial performance and safeguards Torchbox's vision and values. We ensure that the company is run for the benefit of all employees, and help to make the company a great place to work.

  • Client Partner

    Oct 2024 - now

  • Trustee Director

    Jun 2022 - now

  • Product Director

    Apr 2022 - Oct 2024

  • Senior Delivery Manager

    May 2021 - Apr 2022

  • Delivery Manager

    Sept 2020 - Apr 2021