Chika Okoli

Experience

• 

  Okomu National Park, Benin City, Edo State

  Mar 2021 - Aug 2021

  Customer Service Intern

  -Assisted visitors with trip planning, provided information, and addressed inquiries in person, over the phone, and via email.-Lead interpretive programs, guided tours, and educational activities to enhance visitors' understanding and appreciation of the park's natural resources. - Maintained visitor records, compiled reports, and assisted with coordination of special events.- Worked closely with park rangers, volunteers and other staff members to ensure a seamless visitor experience.- Sold park passes, permits, and merchandise operating cash registers, and managing inventory.- Engaged in outreach efforts to promote park visitation. Show less

• 

  Digital Witch Support Community

  Jan 2022 - Feb 2024

  Customer Support Specialist

  -Consistently exceeded customer satisfaction targets, with a peak rating of 95%.-Successfully resolved 90% of customer issues on the first contact.-Collaborated with the development team to identify and address root causes of customer issues.-Developed and implemented a knowledge base that reduced support queries by 20% and improved customer self-service capabilities.-Responded to customer inquiries via email, phone and chat, providing personalized support and ensuring customer satisfaction.-Analyze customer feedback and support metrics to identify areas for improvement and optimize support processes. Show less