Cristian O.

Experience

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  Domino's

  Sept 2016 - Nov 2017

  Customer Service Representative

  Throughout my time at Domino's I was in charge of managing high volumes calls, prepping and creating orders, handling customer complaints, as well as high volumes of transactions. Within the first month I was able to take charge and lead new hires as well as manage the store when the manager needed to leave.

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  Rastelli Foods Group, Inc.

  Dec 2018 - Aug 2021

  Warehouse Operative

  I was an operative for our distribution department where I was tasked to handle an influx of product, be able to track and identify errors caused by machinery from large volumes of products, as well as log and ship out products using equipment and our software system. Through my time at Rastelli's I was able to learn how to trouble shoot problems my supervisors were unaware of, assist in other departments efficiently without needing to be trained, and learn valuable leadership skills along the way. Show less

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  Amazon

  May 2020 - Aug 2020

  Warehouse Operative
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  Kohl's

  Jun 2022 - Jul 2022

  Management Intern

  Through my time at Kohl's I was able to learn the in's and out's of retail and managing a brick-and-mortar store. I was able to look over projections, documents, and forecasts where I had to be able to assess which departments needed the most help at driving sales. I was also able to learn about our operations and how we get our merchandise from our trucks to our storage room and onto the sales floor. Furthermore, I was able to connect with customers, solve complex issues, and manage my own department to increase our sales. Show less

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  Rowan University

  Sept 2022 - Apr 2023

  Student Staff

  - Assist in clerical duties around the office- Lead research efforts in project for business department- Attend and create notes for meeting held virtually- Communicate and update department of progress through email and meetings

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  Spencer's

  Sept 2023 - Dec 2023

  Information Technology Intern
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  Amazon

  Mar 2024 - now

  Area Manager

  As a Pick Area Manager at Amazon, I am entrusted with the crucial responsibility of leveraging metrics to drive operational excellence within the fulfillment center. My role revolves around meticulously monitoring and analyzing key performance indicators such as pick rates, productivity, and accuracy levels. Through the utilization of advanced data analytics tools, I discern trends, patterns, and areas ripe for improvement. I take charge of setting ambitious yet attainable performance targets for my team, drawing upon historical data and projected demand forecasts. Conducting routine performance evaluations enables me to track progress and deliver actionable feedback to my associates. Utilizing metrics as my compass, I pinpoint and swiftly address bottlenecks in the picking process, optimizing workflow to maximize efficiency under my watchful eye. Collaborating seamlessly with fellow managers, I ensure alignment of metrics and goals across all facets of the fulfillment center. My strategies are centered on boosting productivity, trimming costs, and upholding stringent accuracy standards. With an unwavering commitment to data-driven decision-making, I meticulously analyze performance metrics to determine optimal staffing levels, resource allocation, and process enhancements. Anticipating future demands is my forte, as I harness performance data to forecast needs and proactively plan for scalability and adaptability. Ultimately, I am solely accountable for not only meeting but exceeding performance targets, as I relentlessly pursue continuous improvement through my metrics-driven approach to leadership. Show less