Experience

• 

  Tata communications transformation services (tcts)

  May 2015 - May 2016

  Technical executive - enterperise network services

  * Perform operational activities and Network Support with regards to the Enterprise Leased Line Services and ensure the network stability and availability due to follow daily network related issues of Network operations on higher levels.* Knowledge of solution products with road warrier, VPN services & Xpress, VPN services, SNS, TFN & UAN to ensure the network stability and availability due to follow daily network related issues in network operations on higher levels.* Knowledge of network operations (L2 - Support) over Enterprise Leased Lines (MPLS, NPLC, DLC) & Data Services with Enterprise Customers.* Handling the Incident Management Desk for Higher escalated Cases of Data and Voice Services to restore the same earliest and permanently. * Coordinating with our NOC Team, Field Team and their Leads for quick and earliest action towards permanent resolution.* Basic Troubleshooting of Maipu & Cisco routers and switches for Corporate Clients.* Analysis of complex network issues and recommend for solution with NOC Coordination & Support.* Provide higher technical support to Corporate Clients and other operations team with regards to enterprise network infrastructure and escalate to vendor's issues.* Support to field engineers and L1 Team for Network troubleshooting.* Complete network operations support for Tata Teleservices POP & Network related issues.* Technical Support to the Layer 2 & Layer 3 devices according to client requirement.* Enterprise Network support to corporate clients / enterprise customers. Show less

• 

  Orange

  Feb 2017 - now

  CCNA certified, currently working in Orange S.A. (France Telecom – Group Company) India as a Senior Specialist in Integrated Network Services for International Enterprise Network Services & Operations.Job Role & Responsibilities:- As a part of Network Services & Operations Team to contribute the all effective effort to manage overall performance of the Orange enterprise access network, while ensuring the highest level of network availability by providing proactive/reactive operational network support to meet our Clients requirements for their Network Services.- Network Support and Troubleshooting for International Enterprise Clients to Maintaining maximum network stability.- Responsible for maintenance & troubleshooting the enterprise IP Data Services & SD-WAN clients that are connected through Orange Worldwide Network. - As per requirement providing the end to end troubleshooting of the IP Data Services, SD-WAN, Security Services & others (Leased Lines, DSL, VPN, IP-VPN & Ethernet Services) with other Network Operations Team to diagnose the network issues like, Link Failure, IP Mismatching, Link Down, Packet Loss, Link flapping, Bandwidth High Utilization, Slow response, Error on the link.- Address and correct all the network events/issues /tickets referred to the group in an effective and timely manner by utilizing the appropriate internal and external resources.- Coordinates with Field Services, Engineers & Carriers, Services Providers and our Experts Teams towards problem resolution. Show less

  • Senior Specialist - Integrated Services

    Feb 2022 - now

  • Specialist - Network Services & Operations

    Feb 2017 - Apr 2022