Experience

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  Evergreen court retirement and assisted living community

  Jul 2014 - Jun 2016

  Dining service attendant

  • Exceptional customer service skills & task oriented • Experience in delivery, preparation and presentation of fine dining• Managing new employees during the training process, and resolving daily issues in the home that arise • Trained & experienced in dealing with seniors with Dementia and Alzheimer’s • Responsible for serving meals to residents in a gracious and friendly manner, along with general kitchen duties

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  Ymca after school program

  Sept 2016 - Apr 2017

  Early childhood educator assistant

  - Assists senior staff in monitoring children in indoor and outdoor activities for before and after school programs- Assists in planning, preparing and carrying out developmentally appropriateprograms and activities.- Under close supervision, conducts activities with children on an individual andgroup basis to promote the development of physical, cognitive, emotional andsocial skills.- Attends to children’s physical needs, which may include diapering, toileting,eating and sleeping.- Maintains records, reports problems or concerns to senior staff.- Keeps program facilities and equipment safe and clean, reporting any repairsand concerns to senior staff. Show less

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  Toronto community housing

  Sept 2016 - Aug 2018

  -Facilitated a daily camp programming a setting that is safe, engaging and welcoming - Managed problematic behaviours and implemented a successful token system in camp- Facilitated discussion groups where campers are able to share their thoughts openly while respecting others’ opinions - Taught life skills through various activities along with baseball skills-In charge of ensuring that all administrative forms/documents of camp participants are up-to-date( i.e registration forms, photo release forms, field trip forms,etc.), and submitting administrative documents including other staff members' documents to Program Coordinator (i.e Weekly Time Sheets)-Took daily attendance of all program participants & ensured safety arrival and departure of program participants- Liaised with another Senior Program Leader, while supervising two Junior staff to implement activities & ensure fun & safe field trips that inspired and empowered participants to make a difference within their community- Opened camp each day and ensured that all staff has access to the supplies and materials that they need- Distributed lunches in an organized manner to ensure that each program participant receives what they need (in consideration of any dietary restrictions)- Managed weekly tokens for field trips and filling up mandatory documents regarding the use of tokens- Coordinated weekly field trips- Completed the daily site check-list at the end of every day to ensure that all tasks were completed and the site is clean & in good condition- In charge of program planning with staff and implemented ways that help ensure that staff and program participants feel supported and connected- Facilitated & regularly modified activities to ensure that we are adapting to unexpected situations and are always meeting children where they are- Followed up with any calls from parents, partners and staff- Led a daily staff debrief, supported staff by providing feedback and showing leadership Show less - Supports Toronto Community Housing families through fun, high-quality, skill-building Jays Care programs that children love- Designing, implementing and engaging in a variety of activities to help children learn essential life skills-Support Senior leader and supervisor in ensuring safety of program/ work spaces and locations, reports deficiencies for timely follow-up- Facilitating summer camp activities and events and preparing weekly reports of the program- Taking children to monthly field trips around the community, as well as Big Sports Day events weekly with fellow campers from other TCHC sites- Managing different behaviours of children, problem solving and de-escalating certain issues during camp Show less -Ensure TCHC regulations as well as Home Run Scholars policies are maintained and respected at all times-Plan, develop, and implement the program curriculum in accordance with Home Run Scholars policies and procedures-Create a positive, supportive and structured atmosphere for all staff, volunteers and children in the program-Facilitate daily activities, including but not limited to; welcome and registration, homework support, snack time, sport and physical activity session, arts and team building sessions, choice time, daily assessments-Connect with external resources to ensure that the program has special guests and special adventures built into it-Proactively manage the behaviours of all children focusing on ways to help them identify their own strengths and assets-Manage, motivate, celebrate and effectively support staff and volunteers working at the program-Work tirelessly to ensure that the program is meeting the desired objectives (improved academic performance, enhanced physical health, enhanced social and emotional well-being, improved student behaviour after school)-Act in a public relations capacity when communicating with parents, tenants, TCHC staff, school personnel and potential clients-Maintain attendance records and emergency contact information as well as all necessary reports-Attend weekly staff meetings and monthly professional development sessions Show less

  • Rookie League- Senior Program Leader

    Sept 2016 - Aug 2018

  • Rookie League-Junior Program Leader

    Jun 2017 - Aug 2017

  • Home Run Scholars After School Program- Junior Program Leader

    Sept 2016 - Jun 2017
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  Toronto foundation for student success

  Sept 2018 - Jun 2019

  Beyond 3:30 after-school program- site coordinator

  - Coordinated a structured and efficient operation of the after-school program held in a TDSB school- Ensured effective outreach and promotion of the program within the school/community- Effectively supervised program staff such as: Recreation Staff, Nutritionist, volunteers along with program participants - Demonstrated proactive problem-solving and conflict mediation skills that involved the engagement of program partners and participants to secure timely resolutions- Liaised with school staff and administrators, community volunteers and community organizations - Ensured all staff and volunteers are aware of and adhere to pertinent TDSB and TFSS policies and protocols- Implemented a safe, fun and educational program, accessible to all interested students- Reported inappropriate behavior/incidents that are detrimental to program participation-Accurately recorded attendance, safe arrival and departure of students - Finalized, posted and submitted weekly program schedules to Program Manager & School Principal- Submitted all required reports and documents to Program Managers/ Program Assistant by due dates- Attended quarterly Staff Meetings and monthly supervision meetings with Program Managers- Assisted with recreation and specialty programming when necessary- Acted as a role model, in conduct, personal representation and character, for students in high priority- Checked-in with school administration or particular teachers in regards to helping specific students in completing academic activities/projects- Facilitated academic activities, activities that taught life skills andhelped with homework and projects,-Managed group dynamics, problematic behaviours, documented case notes, incident reports and followed step by step protocols when dealing with incidents/ high stress situations Show less

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  Better living health and community services

  Nov 2019 - Sept 2021

  Community programs assistant

  - Assisted Program Coordinators in delivering services for the elderly in the North York Community by helping coordinate iRide Transportation services, performing client intake & assessment for Four Seasons Connections Home Maintenance program and coordinating delivery of hot & frozen meals for Meals on Wheels program- Conducted client intake telephone inquiries, walk-in and online referrals-Assisted in booking rides and dispatches Better Living drivers during community rides, ensures that any incident reports are properly recorded, reported & submitted to General Manager-Worked closely with Circle of Care, North York Seniors and the Ministry of Health (LHIN) in providing community rides for seniors -Organized and prioritized daily service tasks including: program assessment, program orientation and first visit placement checks- Created and updated client records in AlayaCare, Trapeze/NOVUS and EasyCare softwares- Provided supervision and training for youth volunteers -Assisted with Outreach & Recruitment of Brokerage workers, database management and carries out client end of service activities- Utilized the Client Record to carry out and maintain a current plan of care; communicate with the coordination team; and record interactions with Clients and/or Caregiver(s) that are pertinent to the plan of care-Compiled quantitative reports which summarizes statistical reports of monthly Outreach distribution of PPE kits & meal deliveries during the COVID19 pandemic- Completed up to 500 Wellness Checks and COVID related surveys to ensure that at-risk clients are aware of the Community programs/services available to them at time of need-Participated in the COVID19 Vaccination hotline in partnership with North York General Hospital and City of Toronto Show less

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  R.e.s.t. centres (restoration & empowerment for social transition)

  Sept 2021 - Jan 2025

  -Engages with youth experiencing or are on the verge of homelessness and provides holistic supports to help them develop life skills and find permanent, safe, and suitable housing.- Uses a trauma-informed approach in developing holistic care plans with youth based on individual needs.- Refers youth to appropriate community services and supports, ensuring a warm hand off where possible.- Provides emergency support to youth in crisis, ensuring they are rapidly connected with community resources and emergency services- Utilizes a trauma-informed and motivational interviewing approach in all youth interventions- Conducts intakes with youth based on the R.E.S.T. Intake and Assessment model.- Facilitates Case Management meetings with staff and other relevant partners to ensure wraparound and consistent care is provided to youth- Assumes a leadership role when working with the Housing Outreach Coordinator, and Program Support Worker, as well as delegating tasks as necessary.- Documents all activities and outcomes of programs by providing regularreports and updates on progress with participants, housing placements, and retention-Provides justice-related letters or documentations when necessary -Accompanies clients to meetings with other Community agencies when advocacy is necessary -Attends Community Outreach events to promote REST Centres’ programs & services- Liaises with Community partners in providing the best support to the youth-Facilitates Tenant Education trainings to prepare the youth in transitioning to independent living, through educating clients on how to find housing, how to maintain and sustain their housing-Program lead for the RISE Above Basketball & mentorship program; whom is responsible for administrative & operations, as well as Outreach for potential mentors in the Community-Coordinates and accompanies youth on attending Assessment Meetings with Developmental Services of Ontario in liaison with other Workers Show less - Coordinator of Life-Skills Programming for registered youth clients that are receiving Housing, Grocery, and other forms of support from REST through the Bridge of Hope and Bare Necessities program.Social Supports- Encouraging, empowering clients by providing Employment support, assistance in Education and Career planning, as well as improving clients' Financial Literacy through on-line channels.- Providing short-term Case Management and Online Counselling to black youth, homeless or those at-risk of homelessness-Evaluating client needs through one-on-one sessions to set objectives and develop strategies together, to achieve their short & long term goals-Coordinating and facilitating online virtual workshops and group activities to promote engagement, community building, education and to address social isolation -Connecting youth with housing and other community services that can help with their immediate needs by actively liaising with Community partnersProgram Planning & Delivery:-Leading the delivery of programming soft skills training and life skills and professional development workshops - Documenting detailed case notes and reporting all youth interactions-Training placement students, interns and/or volunteers in service delivery and delegation of daily tasks- Meeting regularly with Housing Coordinator and Case Manager to ensure that clients are receiving a holistic wrap around support as they navigate programs and workshops at REST.-Responsible for Outreach and promoting Community Engagement-In charge of monthly program and workshop planning, coordination and facilitation Show less

  • Case Manager, Program Facilitator

    Sept 2021 - Jan 2025

  • Program Support Worker

    Sept 2021 - May 2022
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  St. felix centre

  Feb 2025 - now

  Assistant housing manager