Experience

• 

  Plexus

  Mar 2003 - Jul 2004

  Rma specialist

  -Provided component-level troubleshooting and repair of returned products from the field-I also worked for MCMS, which was purchased by Plexus, from 1998 to 2001

• 

  Mpc computers

  Aug 2004 - Nov 2008

  -Provided technical training to internal sales and support staff, as well as customers via onsite visits-Assisted in the design of Enterprise solutions (SAN architecture, server deployment, etc.)-Managed installation projects from start to finish (responsible for a team of 6 Field Engineers, not including my own installation projects)-Assisted in the qualification of new platforms with other Enterprise products (like virtualization)-Designed an implemented VDI (Virtual Desktop Infrastructure) solutions Show less

  • Enterprise Solution Coordinator

    Apr 2007 - Nov 2008

  • Escalation Engineering Technician

    Aug 2004 - Apr 2007
• 

  En pointe global services

  Nov 2008 - Sept 2009

  Systems engineer

  -Provided consultation and onsite project-oriented engineering services for small, medium, and large business customers-Provided technical support and repair services for clientele hardware, including laptops, desktops, appliances and servers-Provided daily administration services for a variety of Windows application servers such as Exchange 2003/2007, SQL 2000/2005, Symantec Endpoint Security 11, WSUS 3.0, SBS2008, and Backup Exec 11d/12.5-Participated in implementation of HP BladeSystem c3000 and MSA storage solution-Supported HP LeftHand SANiQ appliances Show less

• 

  West valley technical services

  Oct 2009 - Apr 2024

  Director information technology services

  -Provide managed IT services (design, implementation, and maintenance) to schools and small businesses in the Boise, ID area-Perform hardware and software repair services for desktop, laptop, server, and storage appliance technologies-Provide pre-sales solution design consultation-Manage projects involving 3rd party solution providers such as cabling, installations, and product acquisition (VAR)-Provide on-the-job training and management of other IT professionals-Perform technology briefings and end-user training as needed-Manage network environments with Windows Server, VMWare, Hyper-V, FreeNAS (iSCSI), and FreePBX (VOIP) equipment-Maintain Dell, IBM, Supermicro, and HP Server equipment-Supervise service delivery of a team of IT professionals Show less

• 

  Automated office systems

  Oct 2011 - Jan 2015

  Technical services director

  -Manage team of IT professionals-Train internal sales and support teams-Project Management-Maintain customer relationships and billing schedules-Provide pre-sales consultation-Design, implement, and maintain custom IT solutions for small and medium business customers

• 

  Sdk property management

  May 2012 - Aug 2023

  Asset manager

  Owner/manager of multiple residential rental properties in the United States-Manage the evaluation and acquisition of real estate assets-Oversee maintenance of assets under management-Manage company cashflow

• 

  S2s coaching

  Aug 2013 - now

  Personal finance & small business coach

  -Provide one-on-one coaching on various topics including personal finance and small business development-Provide onsite personal finance workshops for organizations-Developed an online course that assists in moving students from traditional employment to self-employment-Published "Slavery to Success" book that teaches financial education basics

• 

  Valley family health care

  Apr 2024 - now

  It support specialist

  Support end user IT and VOIP challengesDeploy, integrate, and support hardware and software IT solutionsMaintain company server and endpoint infrastructureDevelop and maintain internal IT knowledgebaseProvide new employee training in the area of IT basics