Experience

• 

  Food co. on franklin

  Jul 2016 - Jul 2018

  Floor manager

  Front of House management including staff training and assessment, assignment, till reconciliation.

• 

  Coffee corner & wine down bar

  Oct 2018 - Feb 2021

  Bar manager

  Multi Skilled Role, involving business banking, staff training, stock ordering & rotation, barista, cooking and mixing drinks, PoS and customer service.

• 

  Alinta energy

  Mar 2021 - now

  Resource management to obtain KPI’sForecasting, Planning, Scheduling Real time monitoring and management of available resources to obtain KPI’sReal time status monitoring, Scheduling, Reporting. Subject Matter Expert.Assisting new and existing Customer Service Specialists with detailed or specialist information regarding customer enquires related to the energy sector. Customer Service Representative.Handling inbound customer enquires related to the energy industry.

  • Workforce Analyst

    Oct 2022 - now

  • Real Time Analyst

    Nov 2021 - Oct 2022

  • Subject Matter Expert

    Jul 2021 - Oct 2021

  • Customer Service Representative

    Mar 2021 - Jun 2021