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Narendra Tiwari

Narendra Tiwari

Process Trainer

Followers of Narendra Tiwari164 followers
location of Narendra TiwariNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Team leader at Tech Mahindra Limited

  • Education

    • Dr. Ram Manohar Lohia Awadh University, Faizabad

      2011 - 2012
      Master of Science (M.Sc.) Physics

      Graduation B.Sc. from Dr.R.M.L .A. University faizabad UP in 2009Post Graduation M.sc from Dr.R.M.L.A. University Faizabad UP in 2012.

    • Dr. Ram Manohar Lohia Awadh University, Faizabad

      2007 - 2012
      Master's degree Physics

      Graduation B.Sc. from Dr.R.M.L .A. University faizabad UP in 2009Post Graduation M.sc from Dr.R.M.L.A. University Faizabad UP in 2012.

  • Experience

    • Any

      Apr 2013 - Jul 2017
      Process Trainer

      Aegis Limited April’2013 To July’2017 Started carrier as Customer care Executive ( CCE ) Promoted as Subject Matter Expert (SME) Promoted as Specialist TrainerTech Mahindra Limited July’2017 To Till Date Joined as a Process Trainer

    • Aegis limited lucknow

      Apr 2013 - Jul 2017
      Training Specialist

       Training NHT batches. Refresher Training which includes new product and process, TNI Daily briefing dissemination. Mentoring the 0 to 30 agents. Also supervise the PKT for the floor supervisors. Publishing various reports such as TNI Coverage Report & Batch docket. Feedback and Coaching.

    • Startek India

      Apr 2013 - Jul 2017

       Started carrier as Customer care Executive ( CCE )  Training NHT batches. Refresher Training which includes new product and process, TNI Daily briefing dissemination. Mentoring the 0 to 30 agents. Also supervise the PKT for the floor supervisors. Publishing various reports such as TNI Coverage Report & Batch docket. Feedback and Coaching.

      • Trainer

        Apr 2013 - Jul 2017

      • Training Specialist

        Apr 2013 - Jul 2017

      • Specialist Trainer

        Apr 2013 - Jul 2017

    • Tech Mahindra

      Jul 2017 - now

      • Team Lead

        Aug 2021 - now

      • Trainer

        Jul 2017 - now

  • Licenses & Certifications

    • TTT Certified idea client