Priyadharshini R

Experience

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  Sutherland Global Services Ltd

  May 2014 - Jan 2015

  Customer Support Consultant
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  City Union Bank Ltd.

  Apr 2015 - Dec 2022

  LAPS product Business Requirement Document (BRD), Functional Specifications Document (FSD), Marketing Collateral, Credit and Financial analysis report, Loan documentation process improvement plan, Risk mitigation and compliance framework, Regulatory compliance dashboard, Cross-functional team growth, Proposal and Presentation Template• Conducted comprehensive analysis of loan operations, credit management, and mortgage/home loan portfolios to identify trends, risks, and opportunities for process optimization• Implemented strategies to optimize trade finance processes, including the issuance of bank guarantees, LC advising, amendments, and handling import/export LC and Forex transactions, enhancing overall efficiency.• Spearheaded initiatives to streamline loan documentation processes, ensuring compliance with regulatory requirements, and improving the efficiency of loan pre-sanction and postprocedures.• Creating User/Technical/Business Documentation for Customer, Technical and QA • Played a key role in mitigating risks by scrutinizing documents of new clients, conducting thorough customer due diligence, and ensuring adherence to Customer Identification Policy, KYC, and AML regulations• Identified opportunities for process improvement and automation within payment and collection domains, authorizing transactions (NEFT/RTGS, IMPS, Bulk Payment Modules, Demand Drafts) to enhance operational efficiency.• Demonstrated leadership in cross-functional roles, overseeing the credit department's team growth achievements, and ensuring the completion of allocated tasks within committed timelines.• Played a pivotal role in drafting proposals, loan documentation, and presenting findings to stakeholders, contributing to the enhancement of loan pre-sanction procedures and supporting decision-makers Show less Financial Business Improvement analysis report, Innovative Marketing Strategies documentation, Bi-monthly performance reports, top customer analysis• Utilized advanced analytical tools to monitor and analyze nationwide financial business improvements, extracting insights from marketing data to inform strategic decision-making.• Advised and collaborated with branches to resolve challenges related to diverse banking products (POS Machines, Credit Cards, Fastag, Demat, Trading Accounts), contributing to process enhancement and improved customer service.• Served as the One-Point Contact for branch managers, fostering collaboration and implementing innovative marketing strategies to enhance product adoption and drive business growth.• Conducted in-depth analysis of transactions for the Top 500 customers, identifying areas of business decline and providing strategic guidance to branches for improvement. Educated Relationship Managers on product gaps for High Net Worth Individuals.• Directly reported to the General Manager and Chief Manager on a bi-monthly basis, delivering comprehensive insights into branch-specific business improvements, customer retention, and prospective customer development achieved through team support. Show less

  • Business Manager - Business and Branch IT Transformation

    Mar 2020 - Dec 2022

  • Associate in Lead Management and Branch Business

    Apr 2015 - Mar 2020
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  ExpertusONE

  Jan 2023 - Sept 2024

  Senior Business Analyst / Business Solutions / Pre-sales Consultant

  • Participating in Reactive and Proactive Sales pursuits of enterprise customers• Interfacing with prospects/conduct Discovery sessions on AS-IS Business Process/Data/Users• Gather and Document initial High-Level Business Requirements• Mapping Business Requirements to existing Service Offerings (solutions)• Liaise with Data and Technical Architects to identify feasible solution options• Work with UI Team to develop Solution Prototype • Lead Solution Demo’s/presentations for Prospects• RFP/RFI/RFQ drafting and responding• Leverage business analysis skills to design tailored solutions aligning with client requirements. Develop clear and compelling RFP responses, including detailed project plans, cost estimates, and value propositions. Communicate complex technical concepts in a client-friendly manner to enhance proposal effectiveness.• Document Feedback, Functionality Gaps, New Requirements, • Document Solution Scope, Findings and Recommendations, in conjunction with Technical Leads• Perform Requirement Prioritization using MOSCoW approach• Perform Value/Effort analysis on Requirements and recommend phasing of proposed Solution• Lead Project Documentation from Requirements to UAT• Lead Knowledge Transfer and User Training• Story-boarding Value Propositions, Service Articulation decks Show less

• 

  Oracle

  Oct 2024 - now

  Senior Consultant