Michelle Ho

Experience

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  IMMIX Solutions (Pty) Ltd

  Jan 2009 - Jan 2010

  Account Manager
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  IMMIX Solutions

  May 2009 - Jul 2013

  Account Management – my primary responsibilities are focused on building and maintaining customer relationships and acting as the interface between the consulting support and sales teams within the company. I am responsible for identifying the requirements of potential and current customers and ensuring new and current customers place business with the company. • Develop and maintain an understanding of the company offering and articulating this clearly to customers.• Actively identify opportunities to introduce other services and products thereby increasing the revenue opportunity within each customer’s business portfolio. • Maintain and develop existing customers through high levels of service to expand and strengthen the business relationships.• Customer interaction at agreed intervals• Regular contact via agreed streams (newsletters, email etc.)• Maintenance of customer information on CRM• Ensuring all contracts are in place• Create and promote management level relationships with customers• Communication and follow up between sales and operations• Quoting and follow up on annual enhancements and other revenue generating work• Up selling service level agreement adoption and maintenance thereof• Profiling customers Show less focused around implementing and executing marketing strategies across the company to fill sales pipelines and generate revenue across IMMIX Group (IMMIX Solutions; IMMIX Network Solutions; IMMIX Development Solutions)Development and Execution of Marketing Plan and Strategy across the companies in the GroupEvent Management• Management of planning and execution of all marketing events, seminars and trade shows.• Working with industry partners to execute marketing plans and building these relationships • Website - Working closely with the Development team regarding the production and implementation of the website• Continuous maintenance of website to ensure sales and marketing initiatives are communicated via this medium• Manage the content of the website to ensure that it is always up to date• Overall accountability for e-marketing via the web and other mediumsNewsletter• Development and management of client and prospect communication material Administration• Use of the company’s internal CRM system to plan, track and measure marketing activities, and successes. Ownership of client data to ensure targeted delivery of client communication• Prepare and maintain layouts for product and company brochures, customer facing documents and sales templates and collateral • Annual surveys testing elements of customer satisfaction as well as explore new marketing initiatives to be launched into the marketBrand Strategy• Development and management of corporate identity and brand strategy and ensuring all company communication is in line with the branding guidelinesMarketing Research• Continuous analysis of the market to determine client needs and identify new opportunitiesFinancial• Contribution to management team planning and strategyAchievements:• Started as Group Marketing Manager and after 6 months they wanted to move me into Sales• Over achieved targets year on year Show less

  • Account Manager

    May 2009 - Jul 2013

  • Group Marketing

    May 2009 - May 2010
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  Magic Software SA

  Oct 2013 - Apr 2015

  Partner Account Manager / Business Development

  • New Business Development and prospecting• Maintain and build positive, professional relationships with Magic existing customers and partners• Upsell into the existing customer and partner base• Directly manage all existing customers and partners• Establish and implement short- and long-range goals, objectives, policies and operating procedures• Agree to and achieve revenue and profit targets• Understand Magic Solutions to best position these into own strategic customer and partner account base• Maintain up to date understanding of Magic solutions through proactive self-learning, research and interaction with product managers and consultants• Represent the company at various community and/or business meetings to promote the company• Complete and maintain opportunity, account strategy and sales forecast documentation• Present at sales meetings and other forums to provide updates on sales activity• Participate in solution workshops with the client and Magic pre-sales consultants• Prepare professional and accurate proposals that comply with all the company corporate governance policies and guidelines• Prepare and present highly professional presentations to clients• Respond quickly and efficiently to all client request• Develop a suitable sales strategy and campaign for all major targeted clients and partners Show less

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  Strategix Business Solutions

  Jul 2015 - Dec 2018

  Solution Specialist

  • Establishing, developing and maintaining business relationships with new and existing customers to generate new business and support current projects and services for the company.• Identifying sales opportunities through prospecting, lead follow up and networking. • Managing the sales process from qualification through the sales cycle to closing the sale. • Achieving sales targets and objectives through sales of Strategix products and services to new and existing customers.• Developing a sales strategy that will combine the company products, services and resources to achieve sales targets and objectives.• Develop and maintain a high level of product and service knowledge as well as keeping up to date with new trends, products in the Microsoft Dynamics product range and technology. • Creating and maintaining a data base of sales and marketing material, including product and licensing demonstration.• Report to management on sales strategy, sales activities, sales and marketing opportunities, pipeline management, forecasts, revenue, feedback and requirements from new and existing customers on products and services• Establishing, developing and maintaining business relationships with new and existing suppliers of current and new products and services to ensure quality support, product information and leads from the suppliersAchievements:• Achieved target within first 6 months - 2015• Target was doubled and still made target the following year - 2016• Implemented a whole new marketing strategy – moved into Digital and social media for lead generation Show less

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  EOH

  Jan 2019 - May 2019

  Dynamics 365 CRM Solution Champion / Key Account Management

  • Create a positive engagement within Customer’s teams, encouraging productivity and strong user adoption• Report on solution usage and uptake including Top and Bottom Performers, Business Units, Entities, Activities and Change Orders enabling identification of gaps to be remedied.• Assist with Training and Re-Training.• Optimising and refining functionality.• Communication of New Capabilities to Customer’s teams as well as Solution Roadmap and Strategy• Identity Up-sell and Cross Sell Opportunities by engaging with Busines• Consistent Meetings with Customer Business Units to ensure continuous and consistent adoption of the solution and to ensure Change Management as the solution grows Show less

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  Digital Cloud

  May 2019 - Nov 2019

  Key Account Manager / Business Development

  • Establishing, developing and maintaining business relationships with new and existing customers to generate new business and support current projects and services for the company.• Identifying sales opportunities through prospecting, lead follow up and networking.• Managing the sales process from qualification through the sales cycle to closing the sale• Digital marketing sales

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  RIFUMO EMPOWERMENT HOLDINGS

  Dec 2019 - Mar 2020

  Key Account Manager

  • Establishing, developing and maintaining business relationships with new customers in the private sector to generate new business.• Identifying sales opportunities through prospecting, lead follow up and networking.• Managing the sales process from qualification through the sales cycle to closing the sale.• Achieving sales targets and objectives through sales of Rifumo products and services to new and existing customers.• Developing a sales strategy that will combine the company products, services and resources to achieve sales targets and objectives.• Develop and maintain a high level of product and service knowledge as well as keeping up to date with new trends, products in the Microsoft Dynamics product range and technology.• Report to management on sales strategy, sales activities, sales and marketing opportunities, pipeline management, forecasts and revenue Show less

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  Equisoft

  Nov 2021 - May 2022

  Account Manager
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  Microsoft

  Oct 2022 - Mar 2023

  Modern Work Specialist