Jason Stevens

Experience

• 

  Penske Truck Leasing

  Jan 1995 - Apr 1997

  Rental Sales Representative

  Truck Rental Sales for consumer and business groups.

• 

  Verizon

  Apr 1997 - Mar 2023

  Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies.Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recomme ndations to VZW regarding termination of agent contracts for non-performing agent locations. Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures.Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader. Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers, and drive VZW key objectives.Customer Retention: Maintain and grow existing customer base and manage churn. Show less Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. Show less Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce find ings with the team. Show less

  • Manager of Sales

    Mar 2023 - Mar 2023

  • Indirect Account Manager

    Oct 2006 - Mar 2023

  • General Manager

    Oct 2004 - Oct 2006

  • Assistant General Manager

    Aug 2003 - Oct 2004

  • Sales Specialist

    Apr 1997 - Aug 2003
• 

  Verizon

  Jun 2023 - now

  Senior Operations Analyst