Priya Dharmarajan

Experience

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  Tata Consultancy Services

  Nov 2009 - Aug 2010

  Quality Analyst

  I diligently monitored the daily inbound and outbound calls across multiple CITIBANK USA branches, ensuring strict adherence to industry regulations and state-specific legal requirements. Through a structured compliance scorecard, I maintained the highest standards of quality assurance, effectively safeguarding compliance at every level. In this role, I took on the responsibility of overseeing and ensuring that every call met the necessary regulatory benchmarks. My efforts contributed to a seamless alignment with legal standards, reinforcing the bank's commitment to operational excellence and regulatory integrity. Show less

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  Reputed Logistics Company

  May 2012 - Dec 2014

  Marketing Head/ MR-ISO 9001:2008

  As the designated Management Representative, I spearheaded the roll-out of the Quality Management System, implementing ISO 9001:2008 across multiple branches. Through meticulous development of a comprehensive quality manual, I enhanced operational efficiency, establishing robust audit practices, programs, and internal audit reports that ensured continuous improvement. In my role, I also compiled and presented strategic executive reports, offering key insights on shipment progress, potential roadblocks, and operational challenges. This allowed leadership to make informed, proactive decisions. Additionally, I led negotiations with forwarders and shipping companies, optimizing logistics operations and securing competitive rates, driving significant cost savings in the supply chain. Show less

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  Intec - GOPA-International Energy Consultants

  Nov 2015 - Jun 2024

  Business Support Manager, Head of Quality Department and Compliance Officer

  In this role, I managed a diverse range of responsibilities, including business support, quality assurance, recruitment, and compliance. Leveraging my expertise, I streamlined operational workflows to align with strategic objectives, enhancing efficiency across teams. I led quality management initiatives, conducted audits, and standardized documentation to ensure compliance and operational excellence. Additionally, I oversaw talent acquisition, facilitating a structured hiring and onboarding process to seamlessly integrate new employees into the organization. Show less