Yulia S

Experience

• 

  The Home Depot

  Mar 2017 - Mar 2020

  Sales Specialist

  • EXCEEDED SALES GOALS BY 15 % IN EVERY QUARTER SINCE BEING HIRED BY THE COMPANY • GENERATED OVER 350 K IN SALES IN 1 YEAR FOR A DEPARTMENT• ASSOCIATE AWARD FOR EXCELLENT CUSTOMER SERVICE 03/2021; 10/2020; 05/2018

• 

  Liberty Tax

  Dec 2017 - May 2018

  Tax Preparer/ Data Entry Specialist

  Conducting face-to-face tax interviews with clients.Preparing complete and accurate tax returns.Generating business growth, increase client retention, and offer additional products and services.Providing clients with IRS audit support.Completing all related tax forms in accordance with policies, and in compliance with legislation and regulations.Collecting and processing clients' payments while ensuring timely deposits.

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  Liberty Tax Service

  Feb 2019 - Apr 2020

  Support Representative

  • PROVIDING TAX SUPPORT FOR INDIVIDUAL AND CORPORATE TAX RETURNS USING COMMUNICATION METHODS TO INCLUDE LIVE CHAT, ISSUE TRACKER, EMAIL, AND OUTBOUND CALLS• ANALYZE AND RESEARCH CUSTOMER ISSUES AND FORMULATE PLAN OF RESOLUTION• FOLLOW IN-HOUSE TROUBLESHOOTING PROCEDURES AND ESCALATION PROCESSES FOR CUSTOMER ISSUES• DOCUMENT ISSUES THOROUGHLY AND ACCURATELY WITH INFORMATION AND RESOLUTIONS• SERVING AS A SHIFT SUPERVISOR OVERSEEING JOB OF TEMPORARY HIRES• DOCUMENTING AND REPORTING SOFTWARE BUGS TO DEVELOPERS USING AZURE DEVOPS• ASSISTING CLIENTS WITH SIMPLE TECH SUPPORT ISSUES• HELPED TO DEVELOP A CHATBOT BY SORTING AND EXTRACTING DATA USING EXCEL • SUPPORT PERSON OF THE WEEK AWARD 02/2019 Show less

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  UTest

  Jun 2020 - now

  Manual QA Engineer | Software Testing | Quality Assurance

  • Developing and executing test cases• Clearly documenting and reporting test case results using Google Documents suite, including Sheets, Forms, and Docs.• Utilized TestFlight, AndroidStudio, and Bluestacks to install and evaluate beta and final releases of software products.• Performed extensive cross-browser testing across Chrome, Firefox, Edge, Internet Explorer, and Edge, as well as multi-platform testing on Windows, macOS, Ubuntu, Linux Mint, Android, and iOS.

• 

  Fiverr

  May 2023 - now

  Digital Marketer | SEO & Google Ads Manager

  Successfully managed SEO campaigns for various clients, resulting in improved organic rankings and increased website traffic.Created and optimized Google Ads campaigns for lead generation, e-commerce, and brand awareness, consistently meeting or exceeding clients' performance goals.Conducted comprehensive website audits, identifying and resolving technical SEO issues to enhance website visibility and user experience.Developed and implemented content strategies, producing high-quality content that resonated with target audiences and boosted organic reach.Monitored campaign performance, regularly analyzing data, and adjusting strategies to optimize conversions . Show less