Experience

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  Focus on the family

  Jun 2013 - Aug 2013

  Books & curriculum summer intern

  Books & Curriculum Development and Acquisitions Summer Intern. Responsibilities included, but weren’t limited to: Critiquing manuscripts and proposals, attending marketing and sales meetings, copyediting, fact checking, proofreading works-in-progress and galleys, and assisting editors with research and other duties. Met with prospective and current authors, nurturing relationships and working together to create a memorable, successful project. Performed effectively under conditions of pressure, time constraints, and heavy workload. Extensive knowledge of the Chicago Manuel of Style required. Show less

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  Texas tech university

  Oct 2013 - May 2014

  Student library assistant

  Job duties included interactions with clients and organization tasks using Library of Congress Classification. Assisted with special projects that required locating, reading, and interpreting difficult texts for personal librarians. Typing required when developing summaries for aforementioned projects.

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  Shrapnel media / basic video production

  May 2014 - Aug 2014

  Administrative assistant

  Designed and edited existing Air Force Basic Training pamphlets, photographs, and banners. Interacted with clients via telephone, email, and in person. Assisted the Print Manager by compiling prints and managed packaging and shipping items when necessary.

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  Texas tech university

  Sept 2014 - May 2015

  Student assistant
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  Nationwide insurance

  Oct 2015 - Jul 2017

  Customer service representative

  Awarded the Nationwide “iCare” award (2016) and received 18 "bravos" for professionalism, courtesy, and proactive service.Recognized with a Level 3 "successful" rating in 2016 for reliability and commitment to high-quality service.Served as a Subject Matter Expert (SME), assisting with new hire training and process improvements.Analyzed business unit processes, collaborated on program enhancements, and implemented process changes.Communicated directly with policyholders to resolve complex issues and complete requests, maintaining adherence to service goals.Obtained Property & Casualty Insurance License, expanding expertise in offering comprehensive insurance solutions Show less

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  Daniel stark pc

  Aug 2017 - Aug 2020

  Case manager

  Managed 90-110 cases from intake to settlement, coordinating with third parties such as medical providers, marketing representatives, and attorneys.Drafted legal documents including Stowers demands, custom demands, petitions, and discovery requests.Supported attorneys in meeting critical deadlines and ensuring case progression.Provided client support by addressing emotional and physical needs while tracking their care progress.

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  Archer

  Aug 2020 - now

  Directs large-scale lien projects initiatives within the mass torts sector, coordinating with legal teams, clients, and external stakeholders to streamline processes and achieve favorable outcomes. Supervised and mentored teams responsible for negotiating federal medical liens in mass tort cases, optimizing workflow efficiency, ensuring adherence to legal standards, and fostering a collaborative, high-performance environment. Managed the review of claims and negotiated medical liens with military agencies ensuring compliance with legal requirements and maximizing recoveries for clients.

  • Lien Resolution Project Manager

    Jul 2023 - now

  • Lien Resolution Team Lead - Federal

    Oct 2021 - Jul 2023

  • Senior Case Analyst - Military

    Aug 2020 - Oct 2021