Experience

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  Tchibo

  Mar 2004 - Mar 2005

  Customer services assistant.

  Customer services assistant in a busy tchibo coffee shop in uxbridge, west London. Duties included barrista service, customer service including refunds, cashing up in the absence of store manager. Position held for one year.

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  Currys

  Oct 2005 - Jan 2006

  Customer services assistant.

  Customer Service Assistant Christmas position. Duties included advising customers, stock replenishment, customer service and customer support.

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  Uk ministry of defence

  Jan 2006 - Jan 2012

  Administration Support to a busy Finance Office, assisting senior staff where required and supporting the office with general administrative support. Also deputy corporate card manager, dealing with both telephone, face-to-face and postal enquiries, reconciliation of associated paperwork and ensuring Audit compliance. Administrative support in a busy Civilian Personnel office, dealing with HR Enquiries, telephone enquiries, and face-to-face enquiries.

  • Administrative Support/GPC Support

    Dec 2006 - Jan 2012

  • Administration Support in a Civilian Personnel Office

    Jan 2006 - Dec 2006
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  Cambridgeshire and peterborough nhs foundation trust (cpft)

  May 2012 - Aug 2016

  Multi-systemic therapy business support officer (senior administrator)

  Senior Business Support Officer for the Multisystemic Therapy (MST) team in Northamptonshire. Duties include data collation, diary management, file management and business management to four Multisystemic Therapists and a Clinical Psychologist. Since starting work in May 2012, I was responsible as the sole permanent team member to set up the office in advance of team members arriving in December 2012. This has required working with very senior members of staff on both the Local Authority and NHS level, primarily on a one-to-one basis. This work has involved office set up and organisation, procurement of office requirements, stakeholder engagement conferences and meetings, including liaison with and promoting active engagement with local Social Care, Youth Offending and CAMhS services. I have undertaken training in the CareFirst and CareWorks programme and consistently maintain my required CPFT mandatory training. I am responsible for operating the MST Team SharePoint site and managing the team's business and training requirements. In addition I manage the recruitment processes for both MST teams in Northamptonshire. Recognised in January 2014 and again in February 2015 by letter from CPFT Chief Executive for outperforming the grade expectations of my role. In February 2014 I took over Business Support responsibility for the new second MST team, and delivered the induction & handover programme to my incoming replacement for the original team. In April 2014, following selection by CPFT Executive Board for enhanced development opportunities, I began to undertake an NHS Leadership Development course "The Edward Jenner" programme delivered by the NHS Leadership Academy. In addition, and again as a result of CPFT Executive Board selection, in June 2014, I commenced the ILM Level 5 Certificate in Leadership and Management, successfully completing this in February 2015Participating member of the CPFT Chief Executive's Project Management Group for Staff Engagement Change. Show less

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  Cpft

  Oct 2013 - Feb 2014

  Project officer for multisystemic therapy second team

  Project Officer managing the recruitment, project set up and support of the complete second MST Team in Northamptonshire. This is in addition to my current Business Support Officer Position and is a result of being headhunted for the role by the Clinical Director for Multisystemic Therapy in the East Midlands and East of England. Duties include managing the recruitment of all additional staff, interviews and logistics. Being co-interviewer on the recruitment of the team's Business Support Officer, including joint responsibility for shortlisting candidates. Responsible for the engagement with stakeholders, set up of training (mandatory and service level) and creation of a new office for the new team. Frequent engagement with budget managers, clinical directors, senior MST Staff on both local and national UK level. Ensuring stakeholder and local buy-in from colleagues for the service. Show less

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  Optum health solutions (uk) limited

  Aug 2016 - Jan 2021

  Working in the programme management office, acting as Coordinator on the ground involved in a variety of different tasks supporting the delivery of the Lincolnshire LPF programme. Joint lead for new Delivery Team induction process for new colleagues, currently involved in Freedom of Information process. Office management, task support, and joint working with work-stream leads and teams as required. Optum and UHG Cultural Ambassador. Member of the "Vital Signs" sub action group. Health and Safety Coordinator for site, Fire Marshall. Working as project support to programme manager and directors. Ad-hoc project involvement as required. Involved in induction of new MMO Work-stream to Lincs LPF. Previously involved in invoice processing for finance work-stream. PRINCE2 Practitioner Certificate in Project Management (2017 edition) qualifiedOptum “SuperHero” international award winner 2017 Show less

  • Contract Support Manager and Lincolnshire PMO Office Manager

    Oct 2018 - Jan 2021

  • Project Support

    Aug 2016 - Oct 2018
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  Arden & gem csu

  Feb 2021 - Oct 2021

  Contract coordinator

  Managing NHS CCG Contracts and the Contracting Process. Supporting NHS Lincolnshire CCG and its providers with Contract Management, Enquiry Resolution and Problem Solving. Ensuring high quality of service delivered to our client, day in day out. Focused on delivering a high quality service to the customer and their contractors alike. Always looking to try new ideas and not afraid to implement different solutions. Dedicated to working with colleagues and our client colleagues to achieve the best possible outcomes for all involved. Have recently supported our client with additional work for the Lincolnshire COVID 19 Vaccination Programme. Show less

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  Healthy.io

  Nov 2021 - now

  • Programme Manager

    Jul 2022 - now

  • Programme and Partnerships Manager

    Nov 2021 - Jul 2022