Experience

• 

  Tata consultancy services

  Jun 2019 - Jul 2022

  Developed and Configured ServiceNow applications as per stakeholders' requirements. Used to work on complex integrations. Developed automated test suites which were helpful in system upgrade testing cycle. Developed solutions to improve performance of the platform. Coached new associates in ServiceNow administration. Assisted in level 2 and 3 technical support activities of ServiceNow platform. Configured and maintained agent workspaces which improved productivity of support teams. Used to configure ServiceNow integration with various Systems such as Salesforce, JIRA etc. Received training in IT Service Management. Supported users in solving their issues and requests at level 2 hierarchy. Created and maintained reports, dashboards and knowledge bases.

  • Systems Engineer

    Jun 2021 - Jul 2022

  • Assistant Systems Engineer

    Jun 2020 - Jun 2021

  • Assistant System Engineer Trainee

    Jun 2019 - Jun 2020
• 

  The george washington university - information technology

  Dec 2022 - now

  Student technical support assistant ii

  - Assisted student and faculties in resolving technical issues.- Collaborated with networking and security team to troubleshoot the issues.- Wrote knowledge articles and procedure manuals.

• 

  Superstars

  May 2023 - Jul 2023

  Angular developer intern

  - Created reusable components and services using Angular to provide better and smooth user experience on webpages.- Integrated Front-End with Back-end environment.