Brooke Dinse McCarrison, ACC, CPC, ELI-MP

Experience

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  Casa Central

  Mar 2001 - Dec 2004

  Foster Care Case Manager

  I developed strong relationships with biological and foster families to help them provide foster children with environments where they were safe and could thrive. By meeting families and children where they were at, actively listening to their concerns, and empowering them to see the choices available to them, I built rapport and trust leading to open and honest communication and finding workable solutions. I connected them with needed services and support and provided updates to DCFS and Juvenile Court officials. • Managed Department of Children and Family Services cases of 20 English and Spanish speaking families. • Made social assessments, service referrals and clinical decisions related to the safety and well-being of children. Monitored clients’ progress in services and reported to DCFS administrators and Juvenile Court officials.• Prepared written reports in English and Spanish. • Selected as the 2004 DCFS Private Agency Employee of the Year at the DCFS Hispanic Conference. Show less

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  Kerns Frost & Pearlman

  Feb 2005 - Jul 2009

  I enjoyed working one-on-one and in small groups with attorneys, paralegals and legal assistants to improve the workflow of the office. I collaborated with the HR manager and attorneys in the hiring of new staff members and developed training programs. I helped develop staff through regular feedback and annual performance evaluation.• Acted as the liaison between attorneys and staff to ensure the proper flow of work assignments. • Participated in the annual performance evaluation process of staff members. • Conducted interviews of potential new hires and assisted in the hiring and training process. • Coordinated office events to celebrate special occasions and boost morale. Show less I partnered with paralegals and legal assistants to update the file organization systems, leading to more efficient use of time. I assisted lawyers in developing arguments and preparing for litigation and arbitration. I updated the internal process for tracking reserves, leading to increased revenue for the firm.• Coordinated large scale document productions for multiple insurance and financial litigation cases. • Organized and maintained files in preparation for and during litigation and arbitration proceedings.• Researched legal theories and cases to assist in development of legal arguments.• Evaluated the adequacy of reserves related to the Agents Errors and Omissions Program.• Oversaw the set-up and maintenance of an internal Access database used to track reserves. Show less

  • Human Resources Assistant

    Apr 2005 - Jul 2009

  • Litigation Paralegal

    Feb 2005 - Jul 2009
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  XL Insurance

  Aug 2009 - Apr 2014

  I led the Excess Casualty and Multinational Casualty Operations teams through the successful transition to a new operating model and management structure. Through transparent communication, open and honest discussion regarding best practices, collaborative problem solving and regularly seeking my team’s input, I build rapport and trust and elevated them to positions of increased influence to deliver quicker, better results. I coordinated project management efforts to map new workflow process to align with business unit goals and FIC and regulatory requirements. I ensured new reporting mechanisms provided accurate data for tracking team performance and progress. I enjoyed coaching team members as their responsibilities expanded. I interviewed and hired new team members as both teams grew.• Managed Underwriting support staff (10-20) focusing on Excess and Multinational Casualty lines• Ensured team achieved service productivity timeframes, quality standards and productivity goals.• Led projects to automate policy document generation reducing the time to draft policies by 50%.• Developed staff through training, coaching, goals setting and performance evaluation. Show less I managed an account load of 50+ Multinational Casualty accounts in collaboration with Underwriters. I enjoyed developing strong relationships with my global counterparts and brokers to ensure accurate and timely policy issuance and premium collection. I developed tracking mechanisms and communication models to improve service delivery for complex accounts.• Provided support to International Casualty Underwriters.• Provided quality service to our clients and resolve discrepancies in a timely manner.• Ensured administrative process ran effectively and at a high quality to serve internal and external clients including underwriting process support, statistical analysis and updating IT systems where necessary. Show less

  • Assistant Operations Manager, Excess and International Casualty

    Feb 2011 - Apr 2014

  • Deal Administrator, Underwriting, International Casualty

    Aug 2009 - Apr 2012
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  XL Catlin

  Apr 2014 - Jun 2017

  Assistant Vice President of Operations, Excess Casualty

  Understanding the importance of creating a sense of safety and the power of connection and collaboration, especially during big changes, I successfully expanded the Excess Casualty Operations team into multiple regions across the US and in India in support of significant growth plans. As a deep thinker, diligent observer, and intuitive listener, I enjoyed developing leadership and team talent to significantly expand team members’ roles. Through setting clear goals, creating measurable action plans, and promoting innovation and creativity, I empowered my team to achieve maximum results. I partnered with Underwriting and Operations leadership and Business Consultants to manage projects including software and process changes that executed on work task transfer and brought efficiencies to the workflow. • Led a multi-regional team of Assistant Managers, Technical Expert and 20 Underwriting Assistants focused on supporting the Excess Casualty business unit.• Liaised with global Underwriting and Operations managers to promote effective communication and workflow processes between our team members located in the US and India in support of 60% business unit GWP growth.• Developed and executed on over 20 work transitions and training plans to upskill our team members in the US and India.• Partnered with HR to recruit, interview and hire new team member candidates and retained top talent through coaching and training team members leading to 15 promotions and significant enhancement of roles.• Led projects to automate policy document generation reducing the time to draft policies by 50%.• Reduced time to issue policies to brokers/clients by 35% from 2011-2016• Improved the quality of policy coding and issuance by 27% from 2014 – 2016, reached 95% by YE 2016.• Built a tracking tool to monitor reasons for work stoppage within the workflow process and reduced delays in processing from 15% to 10% YOY in 2016 Show less

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  Brooke Dinse McCarrison Coaching

  Jan 2019 - now

  Founder and Executive Leadership Coach

  As an executive leadership coach, I work with emerging leaders and seasoned executives who struggle with believing in themselves enough to step up into their full leadership presence with confidence and clarity. I am the kind of coach that gets people to go deep to the places they haven’t been before because I lovingly hold space for them, free of judgement and full of commitment to their highest potential.Because of this, my clients gain massive self-awareness and are ignited with renewed passion into forging a path forward that empowers themselves and their teams to maximum results.Find out more here 👉 https://www.brookedinsemccarrison.com/What do you get if Brooke is your Coach?• Customized plan to achieve your most desired results.• Coaching sessions, tools, and assignments to put your goals and learning into action.• Discovering what you truly want and how to get it.• Understanding your deepest values, strengths, and skills.• Fully embracing and clearly demonstrating your unique leadership presence.• Unconditional support and 110% belief in your abilities• Serious jolts of clarity and inspiration• Laser focused goal setting and action planning to move you forward.• Motivation for step-by-step behavioral changes that make an impact. Book a free call with me to find out more here 👇https://www.brookedinsemccarrison.com/bookings-checkout/book-an-initial-consult-to-get-started/book Show less

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  True Career Choice

  Feb 2019 - Oct 2021

  Support Career Coach

  By the time we retire, we will have spent about 35% of our waking hours working. Showing up as our full, magnetic, empowered selves at work is not a luxury, it’s a necessity. Yet so many of us spend years, decades even, in jobs that drain us physically and emotionally. They fill our bank accounts, but not our souls. They demand so much of our time and energy and we find ourselves asking, “Am I ever going to find a job that I love?”.As a Support Career Coach, I helped purpose-driven professionals get clear on what was missing for them in their careers. I supported them as they moved out of burnout and toxic work environments. Together we found ways to tap into their full potential by defining and communicating their greatest strengths and deepest passions to create high-impact careers that filled them with confidence, energy, and lasting joy!• Coached clients in weekly group and 1:1 sessions to support their expansion and growth.• Monitored email helpdesk and responded quickly with written and voice note feedback to clients’ activities and questions to ensure consistent support, accountability, and client momentum through the program.• Conducted discovery calls with potential clients to determine fit for the program.• Made decisions, recommendations, and gave detailed summary evaluations to the Founder on applicants.• Met with the Founder and Head Coach weekly to discuss progress toward goals and best practices. Show less

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  Stretch 22

  Jun 2022 - Oct 2022

  Shadow Coach

  I was excited to be a Shadow Coach with Preston Smiles’ Stretch 22 program. I love how he and his powerhouse team of coaches are transforming our ability to lead ourselves and others to deeper levels of fulfillment, joy, and success through a whole mind, body, soul evolution. Whether you’re a CEO of a company, a single mom, an entrepreneur, or someone who works a 9-5 and has big dreams, you probably haven’t been taught how to get the most out of life . . . and that’s where Stretch 22 comes in.Stretch 22 is a 4-month personal freedom Bootcamp composed of 22 different assignments and methodologies to completely STRETCH you outside of what you think is possible. Retrain your brain and cells of your body to live unapologetically, actually receive the abundance you deserve, and consistently outgrow your comfort zone.To learn more you can visit https://prestonsmiles.com/As a Shadow Coach, I• Supported 70+ clients as they gained self-awareness and learned how to love all aspects themselves and fully step into their highest potential.• Partnered with 10 Lead Coaches and their small groups using my skills of diligent observation, attention to detail, precise global listening, and detailed note taking to set the stage for massive growth and transformation for clients.• Coached individual clients on setting clear goals, developing action plans to achieve them, and making aligned choices so they could create the results and lives they desired. • Attended weekly whole group sessions and guest speaker calls, creating a sense of safety and familiarity for clients with my consistent presence, compassion, and non-judgmental support. • Communicated daily through video messaging and private Facebook Group with lead coaches and clients to hold space for all of who they were and provide unconditional love and on-point feedback so they could rise to their highest potential. Show less