Joseph Briones

Experience

• 

  The Home Depot

  Mar 2016 - Jul 2017

  Sales Specialist
• 

  The Home Depot

  May 2018 - Aug 2018

  Operations Business Analyst Intern

  -Project: Assess the labor-hour impact of various business walk programs on store leadership, and how they drive operational improvement-Outcome: Identified over 40 separate programs being conducted by leadership with six major areas of overlap and lack of standardization that could be eliminated to reduce labor impact by over 10%. Used results to suggest a robust, individually specific business walk model using existing metrics to maximize labor utilization. -Day-to-Day Responsibilities • Conducted research independently across 32 different stores in three regions of the country to collect data for analysis• Collaborated with over 150 associates in various positions to collect ideas and feedback on how business walks affected their workloads• Attended weekly team meetings to report on project progression to senior management for their review and feedback • Prepared presentation to report findings and suggestions to multiple senior directors and executive vice president Show less

• 

  The Home Depot

  May 2019 - May 2020

  -Responsible for maintaining store appearance, in stock, and customer service levels in a team environment.-Handled teaching, training, and coaching associates and new hires on roles and routines, product knowledge, selling skills, and performed quarterly performance reviews-Served as liaison between upper management and sales associates to communicate sales goals, store priorities, and safety briefs as needed-Key carrying supervisor responsible for managing the store, as needed-Supervisor for Garden, Flooring, and Paint Departments Show less -Project: Identify current and future front-end operations opportunities specific to technology implementation-Outcome: Assisted in pilot rollout of a voice alarm system to assist cashiers in quickly identifying when customers need assistance. Identifying a communications gap as the biggest current and future opportunity for front-end associates, conducted product scoping exercise with device retailers for potential long-term real-time communication solutions.-Day-to-Day Responsibilities • Conducted independent observations across 19 different stores in two regions of the country to collect data for analysis• Collaborated with over 100 associates in various positions throughout the US and internationally to collect ideas, benchmark current research, and mobile device utilization in the retail industry• Participated in product scoping with senior management and attended multiple product demonstrations with device vendors• Collaborated cross-functionally with technology and IT teams weekly to report project progression and report back any feedback from the field on ongoing unrelated projects• Attended weekly team meetings to report on project progression to senior management for their review and feedback • Prepared presentation to report findings and suggestions to multiple senior directors and senior vice president of operations Show less

  • Department Supervisor

    Jul 2017 - May 2020

  • Operations Business Analyst Intern

    May 2019 - Aug 2019
• 

  Visionworks of America

  Nov 2020 - Jul 2021

  Store Operations Associate

  - Responsible for executing customer experience reporting for retail operationsmanagement and field management for over 500 retail stores- Identified, researched, assessed, and prioritized emerging field and customer issuesand opportunities- Maintained frequent oral and written communication with retail operationsmanagement, staff, field management, and stores- Helped identify, manage, and track Customer Experience and Retail OperationsProjects

• 

  USAA

  Aug 2021 - Mar 2022

  Claims Adjuster

  - Responsible for conducting fact-based investigations to finalize legal liability for singleto multivehicle accidents- Analyzed and negotiated percentages of liability with other insurance carriers- Ensured compliance with state statutes and regulatory requirements for over 25 different states - Managed an active portfolio of over 80 accident claims at a time through self-motivation and organizedmulti-tasking- Applied strong customer service, organizational, and multitasking skills to efficientlymanage auto insurance claims and maintain a high level of customer satisfaction- Handled over 650 calls a month while maintaining the highest standards of call qualityand service Show less

• 

  Alamo Area Council of Governments

  Mar 2022 - now

  Outreach Specialist

  Key Accomplishments:· Coordinated and organized scheduling efforts to reach 800+ Older Americans across 13 counties alongside a team of 3 to support an elderly vaccination grant; identified locations, established operations, and facilitated 40+ on-site, rural vaccination clinics in one year through a partnership with the Texas National Guard throughout 2022· Served an integral role in the deployment of the Older American’s Month 2022 outreach campaign; created and distributed weekly newsletters for 500+ community leaders to provide education on outreach opportunities for Older Americans across 13 counties; utilized digital marketing tools to drive program awareness and received recognition by the Senior Director for efforts____________· Organize special projects, events, and presentations on agency programs, including Aging Services, Public Transportation, Veterans Services, and Weatherization Assistance to the general public, political representatives, and community stakeholders· Liaise with community stakeholders, nonprofit agencies, and governments as the primary point of contact to improve cross-functional communication and promote community events· Optimize communication efforts by updating the website, managing social media channels, and maintaining a contact database Show less