Kulani Census Mathebula

Experience

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  Standard Bank Group

  Mar 2009 - Sept 2009

  IT Hardware Technician

  POSITION: IT Hardware TechnicianDUTIES: Assist customers directly.• PC hardware components on-site installations; • IT Hardware assessment and repairs; • PC & laptops (IBM and Dell); asses and repair/replace faulty component (on HP, Lexmark color and laser Printers)

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  TCM - Technology Corporate Management

  Mar 2009 - Jul 2016

  Junior Customer Engineer

  Hardware Technician, Desktop Support Technician, Field Desktop Support Technician, and Onsite Technician.

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  WesBank

  Sept 2009 - Mar 2012

  Desktop Support Technician

  POSITION: Desktop Support Technician DUTIES: Assist users telephonically, remotely and onsite.• Install outlook/Office 2003/2007 on a windows XP/7 domain PC; wireless, VPN, network printer, Data backup, Antivirus, and Wireless Setup; Using SCCM Tool, Active Directory and Remote Desktop

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  FNB South Africa

  Feb 2012 - Jul 2015

  POSITION: Desktop Support TechnicianDUTIES: Assist users with customers Onsite.• Web browser issues, Outlook 2003 / 2007, Wireless, VPN, Network Printer , Ipad email Setup, Backup user data, Upgrade Windows XP to Windows 7, Ubuntu OS installation (setup of Teller Machines), Lync Setup, Antivirus Setup an Scanning PC’s.• Hardware Support on Dell, Lenovo desktops and Laptops, USB/Onboard 3G, Printer technician, Teller Cash Recycler Machine Technician, PinPad installation,and Internet Kiosk Setup Show less

  • Desktop Support Technician

    Apr 2013 - Jul 2015

  • Desktop Support Technician

    Feb 2012 - Mar 2013
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  COLLABORATE BUSINESS SOLUTIONS LTD

  Jul 2015 - Dec 2017

  Desktop and Network Administrator

  POSITION: Desktop and Network AdministratorDUTIES: Assist users telephonically and onsite and remotely;Desktop, Network, and System Support to users on windows domain environmentMicrosoft Windows Server 2012 R2• Virtualization software’s used: virtual box, Hyper-V, and VMware.• Server 2012 R2 OS: Install, configure roles, backup, monitor and Virtualize Servers.• Network Printer: Setup, and share a network printer with client PC on the domain.• Windows Deployment Server: Setup a capture, add Install Image and deploy captured images to client PC's.• Monitor the DHCP Server.• Create and maintain the Group Policy Object: for user setting; computer, and software installations.• Manage the Active Directory: users, devices and groups.• Monitor server connectivity via server manager and resource monitor.• Setup the File and Storage: share folders.• Manage the branch office servers.• Virtual machines management via the hyper-V. Show less

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  Syrex (Pty) Ltd

  Jan 2018 - Jul 2023

  Senior Onsite I.T Technician

  VoIP engineer:•Responsible for providing day-to-day professional technical VoIP Support for various clients issues reported and respond to notifications.•configure, maintain and support hosted and onsite Asterisk Free PBX systems and •Setup IVR systems, ring groups, queue, vice recordings•Troubleshoot reported VoIP issues e.g call failures internal, external, incoming calls and Perform repairs and replacements of VoIP phones•Troubleshooting inbound and outbound calls on soft phones like bria, teams, micro sip and Setup phones, call flow design, expansion models and other installations like FOP2 panel•Troubleshoot inbound, outbound call routing, call quality, asterisk application issues, CentOS issues, yealink desk phone, cordless phones, soft phones issues and reportsNOC Engineer:•Provide first line troubleshooting of client links request and notifications.•Manage and monitor the connectivity of the client e.g LTE, Fiber, ADSL, Fiber to home, and broadband wireless•Monitoring clients links via Zabbix application•Provide support reported by client’s i.e slow link, link flap, link downs•Ionline APN management, assist with data top ups, activating sim cards and sim cards management.•Troubleshoot sim cards, report to upstream provider and replace if faulty, request for credits e.g Bitco, liquid, kliq, MTN•Investigate link issues caused by routing protocols, misconfiguration, Ethernet loops, ppp/ppoe tunnels, vpn issues, vrrp,bgp sessions, etc•Assist to configure fail-over solutions, mikrotik routers,and LTE devices•ensure clear communication to highest tier is escalated and to the client telephonically and via the ticket management system Show less

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  Röhlig-Grindrod Logistics South Africa

  Aug 2023 - now

  IT Support Technician

  TBU