Joe T.

Experience

• 

  Financial Center Credit Union

  Feb 2005 - Oct 2007

  Operations Supervisor

  Duties and accomplishmentsDirectly managed over 30 employeesManaged the expectations, coaching and review of employees to ensure branch goals were metReviewed and made recommendations to procedures for compliance and member benefitResponsible for the hiring, development, coaching, and progression of staff with the branchServed on internal credit committee and underwrote loans at least 50% of dayServed as acting collections manager for 6 month period during staffing transitionsTrained incoming operations supervisors and branch managers Show less

• 

  Zing Credit Union

  Oct 2007 - now

  Work with an amazing team of people in consumer lending, indirect lending, branch operations, contact center, quality assurance, and facilities.Project manage all facility related projects including our corporate headquarters remodel and transformation. Oversee branch, call center, branch facilities and quality assurance operations. Oversee downtown and drive up branch operationsDirectly managed 20 employeesManaged the expectations, coaching and review of employees to ensure branch goals were metReviewed and made recommendations to procedure for compliance and member benefitResponsible for the hiring, development, coaching, and progression of staff with the branch

  • SVP of Operations

    Oct 2021 - now

  • Vice President of Operations

    Jun 2010 - Oct 2021

  • Branch Manager

    Oct 2007 - Jun 2010