Andrew Nappier

Experience

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  Franks Outback

  Jan 2014 - Jan 2015

  Server

  - Server for Pawley's Island's most highly acclaimed fine dining restaurant; led by Executive Chef, Pierce Culliton. Frank's is an indoor and outdoor restaurant with 3 working kitchens and seats over 200 guests at once in both indoor and outdoor garden canopy settings.- Began employment as busser before promoting to a server, becoming the restaurant's youngest server in its 40+ year history- Provided excellent and personable service, expert knowledge and memorization of all food, wine and liquor options, and expertise in fine dining service etiquette. Show less

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  Red Lobster

  Jan 2017 - May 2017

  Server

  Responsible for providing personable and excellent service, completing all side-work in order to meet corporate standards on proper safety and organization, ensuring guest satisfaction, maintaining a well-kept station, and providing expert menu knowledge.

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  Marriott Vacations Worldwide Corporation

  May 2017 - Aug 2017

  Intern

  - Gained significant experience in F&B management and operations.- Transitioned through all BOH and FOH food and beverage positions and cross trained with front desk department. - Assisted in training of three (3) new kitchen staff members.

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  Core Spaces

  Sept 2017 - Dec 2017

  Marketing Specialist

  - Handled social media and marketing outreach for the Hub at Columbia apartment complex.- Responsibilities included: conducting and organizing meetings and presentations, organizing lease tracking spreadsheets and data, and marketing for the Hub at Columbia via social media, flyers, and interpersonal outreach in order to ensure maximum capacity is obtained.- Made significant contributions in helping reach occupancy goals for 2018 school-year.

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  Marriott Vacations Worldwide Corporation

  May 2018 - Aug 2018

  Intern

  Worked as activities department intern and gained experience in management, caretaking, public speaking, event planning, and leadership.Led the resort’s first ever “Casino Night” event for Children’s Miracle Network philanthropy, bringing in over 200 participants and improving GSS scores.Received two (2) management recognition awards for stellar service.

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  Capital City Club

  Jan 2019 - May 2019

  Banquet Server

  Worked banquet and full-service fine dining for Columbia’s award-winning private social club located atop the state’s tallest building.Gained experience in professional networking, event planning and management, and fine dining service that caters to parties of all sizes, standards, and specifications.

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  Marriott International

  Jul 2019 - Nov 2020

  Marriott Voyager - F&B Supervisor

  - Fulfilled role of Manager on Duty for resort’s food and beverage department through Marriott International’s award-winning global leadership development program for future leaders.- Managed up to 20+ staff members daily, overseeing both front of house and back of house operations.- Launched a pilot menu program that improved Marriott timeshare owner experience and resort GSS scores. - Led the region’s first official scotch tasting event, improving client relations, GSS feedback, and hosting GM’s from the region’s top 8 resorts. - Planned and managed special events for wedding parties, business travelers, and tour groups of up to 70+ patrons amid regular dining hours. - Modified restaurant layout, menus, and signage to improve guest experience.- Conducted daily demos and tastings to train and develop staff, and ES meetings to improve operations and staff work environment. - Conducted employee scheduling and payroll as needed. - Handled hiring and payment of third party vendors and entertainment. - Conducted interviewing, hiring, and training of three (3) new employees. Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Nov 2021 - Jul 2022

  Beverage Manager

  Responsibilities:- Simultaneous management over multiple restaurant outlets (25+ staff members); Lumen Lounge Bar, In-Room Dining, and AG Steakhouse, one of the top fine dining destinations in downtown Atlanta.- Ordering, tracking, and managing all beverage inventory across all hotel outlets, including Banquets, Club, Front Desk, In-Room Dining, and the hotel's two main restaurants.- Serving as the hotel's sommelier as well as the front of house manager; greeting guests, providing wine pairing suggestions and sommelier service, and assuring that all aspects of staff service meet Ritz-Carlton standards. - Leading and/or organizing daily meetings and trainings with vendors and staff related to the beverage program- Daily duties also include: bartending, menu editing, hiring/interviewing, event organizing, project planning, and development of the hotel's cocktail program and specials. Achievements: - Met sales incentive goals - Re-developed hotel's Som program, streamlining service- Introduced successful new products and services that are still in use today- Assisted in hiring and training of six new employees. Show less

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  JEAR Logistics, LLC

  Jan 2023 - Nov 2023

  Logistics Executive

  - Coordinated freight and logistics for multiple companies and industries; freight forwarding products including liquor, produce, beef, seafood, construction equipment, and home appliances- Gained experience in TMS systems and freight forwarding software-Developed sales and cold call experience, maintained long-term customer relationships, and successfully retained all customers throughout tenure- Honored as broker of the week June for closing two major companies in the same week.