Roberto Lugo

Experience

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  Cinetix Group Consultores C.A.

  Oct 2013 - Sept 2016

  Coordinate, monitor, and plan technological services and solutions to meet organizational needs.Provide advice and technical direction to end clients, ensuring they receive optimal solutions.Plan, organize, and execute project implementations efficiently and effectively.Manage internal processes to automate and streamline business operations, enhancing productivity.Address and resolve emerging conflicts such as delivery delays, implementation failures, and responsibility issues.Make effective and timely decisions to ensure project and operational success. Show less Analyze the company’s product and service offerings to identify opportunities for renewal and value creation.Design and plan management processes for the control and monitoring of technological projects within the organization.Produce comprehensive documentation on operational, system, and user procedures and guidelines.Implement and administer firewalls to ensure robust network security.Train and supervise support engineering personnel to enhance team capabilities.Test and evaluate new technologies to determine their potential benefits and integration into the company’s infrastructure. Show less

  • Head of IT Services and Infrastructure.

    Jul 2015 - Sept 2016

  • Support Engineer - Level II

    Oct 2014 - Jul 2015

  • Support Engineer - Level I

    Oct 2013 - Jul 2015
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  Empresas Taylor

  Apr 2017 - now

  Monitor and maintain the operational continuity of the communications infrastructure and corporate servers.Automate and verify the correct generation of data backups for systems, databases and files.Perform checks and corrections on server backups.Lead infrastructure projects from planning to execution, ensuring timely delivery within budget constraints.Commit to continuous learning and stay up to date with the latest technological advances to implement innovative solutions.Complete additional tasks assigned by the superior related to the area. Show less

  • Information Technology Infrastructure Engineer

    Nov 2019 - now

  • Information Technology Support Engineer

    Apr 2017 - Oct 2019