
Domenico Brancato
Trainee Lean Consultant

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About me
Senior Customer Success Manager
Education

Fondazione RUI
2008 - 2011JUMP - Job University Matching Project Business Administration and Management, GeneralExtracurricular course on real cases relevant for business (marketing, strategy, finance), taught by professionals from leading companies as Bain and GlaxoSmithKline.Also lectures on ethics, team building, leadership skills and public presentations.Simulation of manufacturing firm (Business Game course).

Università Commerciale 'Luigi Bocconi'
2008 - 2011Bachelor's degree International Economics and ManagementFinal thesis: "Organized crime, C-sections and FDI. Analysis for Italian provinces”. This final work analyzed the correlation between low level of organized crime and high level of FDIs in Italy.

Università Telematica Internazionale UNINETTUNO
2019 - 2022Bachelor of Engineering - BE Engineering/Industrial Management 106/110Bachelor Degree in Management Engineering - Production Major.

Hult International Business School
2012 - 2013Master's degree International BusinessActivities and Societies: Environment and Sustainability Society, Consulting Club - Active member of "Environment and Sustainability Society" and of "Consulting Club". - Participant to Hult Prize competition, "the world’s largest student competition to solve the world's social challenges" - 2012/2013 edition.- Exchange Program to San Francisco, California.
Experience

Unindustria Pordenone
Feb 2012 - Sept 2012Trainee Lean ConsultantHired for the project “50 Giovani per Confindustria”. Analysed local firms using Lean methodologies to improve production processes.

Toluna Corporate
Dec 2013 - Sept 2023I help clients getting the best from Toluna tech solutions. Acquisition and management of new client from various industries (Automotive, FMCG, Food&Beverage e Management Consulting).Management of Executive team, coaching and training of its resources. Project management: project feasibility study, pricing, coordination of internal teams and external suppliers. Managed and developed the relationship with the major market research players in Italy, Greece and Israel through the understanding of client needs and the design of the best solution. Created the Executive team, through the hiring, training and management of its resources. Managed and developed the relationship with major Market Research clients in Italy, Greece and Turkey, understanding their research needs and consulting on the best solution. Managed project of implementation of SampleXpress (online DIY sampling platform) by new clients. Supported sales staff through consulting to clients. Created new collaboration with MR agencies in the Italian market. Supported sales staff by bidding for clients based on their research needs. Mapped bidding process and created new training tool for new hires.
Senior Customer Success Manager
Feb 2022 - Sept 2023Customer Success Manager
Jan 2021 - Jan 2022Senior Account Manager, Agencies Italy Israel Greece
Jul 2017 - Jan 2021Senior Account Manager & SampleXpress Champion
Feb 2017 - Jun 2017Account Manager & SampleXpress Champion
Feb 2016 - Jan 2017Senior Account Executive
Feb 2015 - Jan 2016Account Executive
Dec 2013 - Jan 2015

Trace One
Sept 2023 - nowSenior Customer Success Manager
Licenses & Certifications
- View certificate

Agile Project Leadership
LinkedInFeb 2022 - View certificate

Product Management First Steps
LinkedInSept 2023 - View certificate

Excel: Implementing Balanced Scorecards with KPIs
LinkedInMar 2024 - View certificate

Sales: Customer Success
LinkedInMay 2024 - View certificate

Avoiding Common Pitfalls in Customer Success Management
LinkedInMay 2024 - View certificate

Six Sigma Foundations
LinkedInMar 2022 - View certificate

Nano Tips for Using Excel with Kat Norton
LinkedInJan 2023 - View certificate

How to Be Both Assertive and Likable
LinkedInJan 2023 - View certificate

Onboarding and Adoption Best Practices for Customer Success Management
LinkedInMay 2024 - View certificate

Operational Excellence Foundations
LinkedInFeb 2022
Honors & Awards
- Awarded to Domenico BrancatoPremio Merito Scolastico Banca 360 FVG Jun 2023
- Awarded to Domenico BrancatoSustainable Future Scholarship Hult International Business School Nov 2011
Volunteer Experience
Member
Issued by Changemakers Society on Sept 2012
Associated with Domenico Brancato
Languages
- itItalian
- enEnglish
- frFrench
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