Richard Gulston LLB (Hons)

Experience

• 

  Positive Solutions

  Oct 2011 - May 2014

  Compliance Policy Officer

  Responsible for the drafting of Financial Services Compliance procedures and the efficient investigation of regulated financial protection complaints, whilst working in conjunction with our Operational Risk Team, acting solely as a point of contact for the Financial Adviser population and Field Compliance Supervisors, assisting with their compliance and technical queries. In addition, this role provided the opportunity to participate in upstream projects, providing senior management with management information data and analysis. Show less

• 

  Intrinsic Financial Services

  May 2014 - Jun 2019

  Responsible for the investigation and resolution of both regulated and unregulated complaints made against the business, our Firms, Advisers and Partners, ensuring good customer outcomes were maintained at all times, whilst adhering to the appropriate compliance, governance and regulatory requirements.This role allowed me to demonstrate my ability to work flexibly managing a variety of time sensitive tasks, whilst engaging with a variety of stakeholders, both internal and external, to hold honest and open conversations regarding the investigations and analysis I undertook.Accountable for the production of monthly reports, whilst using my analytical approach to identify systemic/non‐systemic risks and escalate trends, in turn challenging ideas and processes. Thereby helping to drive internal quality both within the function and across the business, again ensuring that the right outcomes were provided for our customers. Show less Responsible for the approval of all financial promotions, stationary and other client facing materials utilised by Intrinsic's staff and adviser members. Ensuring members remain compliant with regulatory requirements by delivering the Intrinsic Compliance Monitoring Programme.Specific activities include - • Review and provision of appropriate approval/feedback for all advertising and stationery materials, ensuring all published materials are fair clear and not misleading.• Review and provision of appropriate approval/feedback on Disclosure Documentation, ensuring all published materials are fair clear and not misleading and meet regulatory requirements.• Assisting in the creation and review of internal guidance and documentation utilised by Intrinsic's adviser population. Show less Assessing the potential operational and regulatory risks related to the activities conducted by the Financial Adviser population, in order to ensure that risk triggers are understood, analysed and monitored to allow for the recommendation of the most appropriate mitigation action. The role is both a supervisory and oversight function, with the main focuses being to limit the potential for customer detriment, whilst maintaining professional and commercial safety within the company. Specific activities include – • Analysing all relevant management information that is required to risk rate the Financial Adviser population. • Determining relevant risk results and considering data links in order to enhance the risk profiling. • Identifying potential areas of risk resulting from planned thematic regulatory themes, compliance feedback, other operational department’s intelligence or external feedback. • Operating a QC process for field supervision documentation. • Maintaining strong relationships with customers, internal departments, and other external organisations, to ensure all relevant management information is considered within the risk management process. Show less

  • Complaints Governance and Oversight Manager

    Oct 2018 - Jun 2019

  • Complaints Investigator

    Jun 2017 - Oct 2018

  • Financial Promotions Officer

    Aug 2015 - Jun 2017

  • Compliance Risk Assessor

    May 2014 - Aug 2015
• 

  Quilter Financial Planning

  Jul 2019 - now

  Accountable for supporting the Complaints Manager to deliver a high quality service to all end customers, effectively managing staff performance, whilst overseeing the delivery of all governance and risk mitigation activities conducted by the Complaints function.

  • Supervision and Oversight Manager

    Sept 2022 - now

  • Complaints Governance and Oversight Manager

    Jul 2019 - Sept 2022