Gana Chandra

Experience

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  Ensemble Tech Pvt Ltd

  Sept 2011 - Feb 2012

  Project Intern

  Research Project: “Signal transmission by galvanic coupling through Human body” Focusing very low power data transmission using human body as transmission medium

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  Bharat Sanchar Nigam Limited

  Feb 2012 - Feb 2012

  Project Intern

  • Overview of PSTN• Overview of Switching, Signaling concepts & Subscriber Access network • Fundamentals of Transmission • Basic Networking Concepts • Mobile Communication-GSM • Mobile Communication-CDMA • 3G Fundamentals • Data Network Implementation • Core Data Network • Access Techniques • Wireless Broadband Access Techniques

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  Shree Deepam Infotech Pvt. Ltd.

  Sept 2012 - Nov 2020

  • Managing complex projects from start to finish and collaboration with developers and clients.• Conducting day-to-day project coordination, planning, and implementation across multiple teams.• Setting up meetings with new clients, researching the latest products and regulations and looking for new sales opportunities.• CRM manager with expertise in Sugar CRM.• Ensuring outstanding customer satisfaction by maintaining strong working relationships. • Guiding team members to deliver services that meet or exceed the customer requirements.• Handling client issues throughout the implementation life cycle in a timely and accurate fashion. • Manage and train resources to ensure quality and consistency of service to customers.• Scheduling and conducting status meetings with appropriate development resources and customers.• Providing proper refund and compensation to customers on time.• Assisting sales team in business acquisitions, planning, retention and management.• Maintaining complete and accurate customer correspondence data.• Assisting in making major business decisions.• Developing and updating client related reports.• Managing client relationships for excellent service and generating repeat business.• Negotiating and managing agreements through business contract process.• Creating business proposals, proof of concept, social media management, online videos, training guides, FAQs etc. to benefit all customers.• Identifying and developing problem solving methodologies to resolve customer issues. Show less • Perform in team environment with engineers belonging to other disciplines and nationalities. • Assist moderately complex engineering assignments. • Prepare engineering proposals. • Utilize engineering field computer applications to read and interpret data. • Upgrade product and reduce service failures and cost consulting marketing personnel. • Provide technical guidance to management if required. • Identify and procure appropriate process equipment. • Develop and maintains relations with individuals and business units within or outside organization. • Provide leadership and management to design engineers group in performing system design. • Record production details of small and large projects. Show less

  • Information Technology Relationship Manager

    Apr 2013 - Nov 2020

  • Design Engineer

    Sept 2012 - Mar 2013
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  McCoy Future Solutions

  Jan 2020 - Sept 2021

  Admissions Coordinator & Academic Counselor

  • Promoting program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.• Analysing budget and implementing financial plans for academic programs and related events.• Mentoring students on potential career aspects and making professional recommendations about the institution, scholarships and assisting with the admission process.• Managing, coordinating and supervision of the counselling team for administrative and daily program operations, complying with policies and regulations.• Increased university registrations over 20% with improved promotional approaches, outreach strategies and parent engagement plans.• Optimizing student educational strategies with clear advice on course choices, progression and career options.• Providing post admission support and encouragement. Show less

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  The Lost and Found Retreat

  Oct 2021 - Nov 2022

  Marketing And Public Relations Manager

  • Conduct day-to-day project coordination, planning, and implementation across multiple teams.• Project management, invoicing and budget tracking, heading and coordinating the marketing team.• Social media marketing not limited to development and management of social media accounts.• Website development using Word Press, management and ownership of accounts in platforms like Trip Advisor, Agoda, Trivago, Booking.com, Airbnb etc.• Analysis and evaluation of current marketing trends in tourism industry and client communication.• Representing the company in travel and tourism events, exhibitions and campaigns.• Handling bookings and emails regarding client enquiries and other admin responsibilities.• Designing posters and brochures for marketing, power point presentations, excel file documentations, ad management and much more. Show less