SAGAR BAKSHI

Experience

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  Sopra Steria

  Mar 2017 - Dec 2018

  Process Associate

   Working on clients query and making amendments accordingly Follow up with clients with regard to closure of the Service request or mail. Responsible for delivering and maintaining all HR and operational workflow and forClient relationship management Mentored the new joiners in my team and managed employee relation by conductingemployee engagement activities Head of the team for the Innovation Station for giving the best ideas for the processimprovement and better employee engagement. Lean certified (2 Process Improvement Ideas) Taking care of SLAs and priority based SRs Show less

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  YES BANK

  Dec 2018 - Sept 2019

  Branch Service Partner

   Manage KYC, MIS & BRS reports Maintain MIS/EOD reports and cross-validate day to day transactions. Acquiring business with existing and new clients by giving best in class service. Overall bank financial and operations work Growing existing relationships via cross-selling of banking products to walk-in andportfolio mapped clients.

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  Global Upside

  Sept 2019 - Apr 2022

  Implementation Executive

  • Project management: Managing multiple projects at different stages while making good decisions on an on-going basis in addition to handling client concerns• Design all code prototypes to validate requirements and maintain knowledge of all product functionality according to customer requirement.• Identifying, reporting, and resolving key project issues• Providing project-related insight and advice to other team members• Administer various installation projects and analyze all customer requirements and provide customization of all software applications for same and assist in efficient workflow for client Show less

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  PeopleStrong

  Apr 2022 - now

  Principal Consultant