Anna Thurston

Experience

• 

  Hippo Swimming Club

  Sept 1997 - Jan 2009

  Swimming Instructor

  Helper in the water, assisting the swimming instructor and help the children that struggled.Trained and became a swimming instructor with own classes, up to 10 children at a time.Classes included mother and babies through to lane swimming with old children.Lifesaving skills

• 

  John Lewis Partnership

  Sept 1999 - Mar 2004

  Waitress and Hotel Receptionist

  Waitress in the hotel restaurant for Breakfast, Lunch and Dinner servicesBar workSupervisor of the restaurantLifeguard during the summer monthsChanged roles and worked on Reception, welcoming guestsCashing up, payments, dealing with discrepancies

• 

  David Lloyd Leisure

  Jun 2005 - Jan 2009

  Duty ManagerCalling members to renew membershipGetting new members to join,Cancelling membershipsCash handling Opening and Closing the gym Working with members to design their fitness programme. Advising members on Exercise and NutritionTeaching SwimmingRunning classesOpening and Closing the Gym

  • Retention Manager

    Jan 2008 - Jan 2009

  • Personal Fitness Trainer

    Jun 2005 - Jan 2009
• 

  John Lewis Partnership

  Feb 2009 - Feb 2013

  Guest Services, Bala Lake Hotel

  Reception - Making bookings, dealing with guests and booking activitiesSupervising Housekeeping Team - Working along side the team, making sure procedures were followed.Running Activities - Laser Clay Shooting and Cyber TagBeauty Therapist - Setting up new spa, treatments, maintaining the pool, managing the diary and stock.Duty Manager - Maintaining the safety and security of guests and building over night, dealing with guest issues and complaints

• 

  John Lewis Partnership

  Apr 2015 - Jun 2021

  Manage 2 teams, with a total of 28 people. Managing completely different skill sets within Housekeeping & Serenity Spa & adapting my communication to suit their needs.Looking at increasing sales within Serenity and getting more clients to use the facilities, to managing budgets within the Housekeeping team. Keeping training and skills up to date Managing Housekeeping and Swimming PoolMaintaining 3 Star Standards at the HotelRecruitment of the team Managing Reception, Admin and Serenity(Beauty Suite) teams.Recruitment for the teams.Working with Oracle.Dealing with Suppliers.Marketing

  • Serenity and Housekeeping Manager, The Odney Club

    Oct 2017 - Jun 2021

  • Serenity Manager, The Odney Club

    Mar 2017 - Oct 2017

  • Housekeeping Manager, The Odney Club

    Feb 2013 - Mar 2017

  • Guest Services Manager, The Odney Club - Secondment

    Apr 2015 - Nov 2015
• 

  Places Leisure

  Jun 2021 - now

  Assistant General Manager