Chasity Jones

Experience

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  Best Buy

  Oct 2009 - Jan 2016

  Geek Squad - Advance Repair Agent

  • Interact with diverse customer base in person and telephonically with accurate diagnostic technology. Provide detailed information on services with clients and products being repair or tested. Recommend service and product options to meet customer needs. Assist user with the interpretation of standards and procedures as related to end-user computing and networking capabilities. Use computer diagnostic software to perform computer maintenance. Achieves performance objectives in all areas consistently. Show less

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  RLM Communications Inc.

  Oct 2012 - Apr 2015

  Computer Technician

  • Provides technical, operational, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages. Performs hardware diagnostics and coordinates repairs. Assists in planning and designing personal computer support systems as well as data transfer system. Installs and tests personal computers, printers, and other peripherals; configures operating systems, and application software programs. Produces reports and databases and provides technical support for personal computers. Show less

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  OpenText

  Jul 2015 - Feb 2016

  Cloud Technical Support

  Analyze e-commerce applications (Enterprise System and Application Integrator), communications standards such as SFTP/FTPS, HTTPS and AS2 will be required as part of the implementation activities as, system alerts using Citrix, Siebel ticket system, and HP Operations Manager for Unix. Performing in a Linux environment using a combination of, Perl, and SQL. Contact customers with follow ups and incident management, while maintaining ticketing system with updates and resolution. Deploy and test translation source/target maps to pre-production and production environments. Interact with customer and their partners on a daily basis to test, troubleshoot, and deploy new database solutions. Show less

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  Vectrus

  Feb 2016 - Oct 2022

  Provided Tier Three support to the (USARCC-SWA) United States Army Regional Cyber Center in Southwest Asia (formerly known as Southwest Asia Cyber Center) theater operations for Cisco Unified Communications Manager (CUCM) , Cisco Unified Communications Manager Express (CME), H.323/MGCP/SIP Gateway, High Availability (HA) CUBE, and Gatekeeper equipment. Managed and maintained CUCM, CME, Gatekeeper, EBC/SBC and HA CUBEs, Gateway routers on classified and unclassified networks. Monitored with VMs and Linux systems and identified capacity, quality, and performance issues for VoIP traffic operations. Maintained with RTMT, SolarWinds, Wireshark and consolidated circuit level voice IP drawing according to United States Central Command (CENTCOM) Standards. Updated, troubleshoot, and resolved inquiries concerning VoIP services. Provided, updated, and maintained theater VoIP network diagrams. Performed preventive maintenance procedures to ensure equipment has latest authorized releases, patches, and/or fixes applied to meet Information Assurance requirements. Show less • Monitor availability and reliability of LAN/WAN systems. Configured Network monitor applications such as Solar winds and Spectrum, for layer 2 and 3 networks. Ensure outages and corrective actions are reported to Theater Network Operations Center (JNCA). Setup static WAN routes from different military bases to extend the network footprint. With routing protocols such as BGP and EIGRP. Troubleshoot switch ports and interface errors (like drop packets), Port authentication failure, Corrupt IOS boot errors, ERR disable mode ports, Native VLAN miss match, Spanning tree protocol storms. Show less

  • SWAC Voice and Systems Engineer Lead

    Dec 2017 - Oct 2022

  • Network Administrator

    Feb 2016 - Dec 2017
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  The Home Depot

  Oct 2022 - Jun 2024

  Senior Network System Engineer

  • Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.• Provide cost-effective solutions that meet THD requirements, researches and designs best fit infrastructure, network, database, cloud, AI, and security architectures for products.• Involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.• Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability.• Opens and manages vendor problem tickets to resolution within JIRA. Show less

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  Department of Army, National Capital Region, Regional Network Enterprise

  Jul 2024 - now

  Senior UC Engineer

  • Oversee, lead, inspire, guide, and evaluate 12 contract employees. Plan for significant changes in workload in addition to creating regular work assignments. Make recommendations and provide evidence for adjustments to staffing levels, placement, reorganization, priorities, and deadlines of projects.• Create, develop, execute, and architect solutions for business video, messaging, voice collaboration. Configuring systems, according to Military Unique Deployment Guide requirements and Cisco best practices of DoD guidelines and Security Technical Implementation Guides (STIGs).• Record the technical blueprints, setups, and procedures for deploying Cisco Unified Communications Manager clusters and Ribbon. Extending collaboration network system services through the routing of equipment to legacy to cloud-based voice infrastructure and the provision of professional assistance for traffic conforming to troubleshooting.• Vast knowledge of Cisco Meeting Server (CMS), Viper, Motorola, UCS platform, E911, Cisco Emergency Responder (CER), and associated security technologies.• To guarantee the smooth integration of UC solutions within other departments, work with cross-functional teams and offer junior team members technical leadership and mentoring. Show less