Alan Dimayuga

Experience

• 

  The Peninsula Manila, Manila, Philippines

  Dec 1975 - Aug 1989

  Front Office Manager
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  Manila Midtown Hotel, Manila, Philippines

  Aug 1989 - Sept 1990

  Rooms Division Manager
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  Manila Pavilion Hotel, Manila, Philippines

  Oct 1990 - May 1993

  Executive Assistant Manager
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  Plantation Bay Resort & Spa, Mactan, Cebu, Philippines

  Dec 1995 - Dec 1996

  Deputy General Manager
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  Plantation Bay Resort & Spa, Mactan

  Jan 1997 - Dec 1999

  Successfully steered the newly opened 188 room resort to become the leading resort on the island. Directly and aggressively managed all marketing initiatives that increased business significantly, making the hotel popular within a short period of time and strongly supported by the travel industry, corporate business and the media. Recruited highly qualified staff and provided them with the proper training and tools necessary to perform their daily activities with a high level of quality and efficiency. Established solid relationships with the city government and local trade industry that increased sales volume. Key Achievements: Nominated as Employer of the Year in 1997 by the City Chamber of Commerce. Through effective management and sound leadership the resort was regarded one of the Best Service Resorts with an average 85% guest satisfaction rating. Show less

  • General Manager

    Jan 1998 - Dec 1999

  • Acting General Manager

    Jan 1997 - Dec 1997
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  The Palm Hotels Manila

  Dec 2000 - Feb 2005

  Corporate General Manager

  Managed 3 hotels with a total of 350 rooms. Oversaw the opening of a 3rd 150 room Executive Plaza Hotel in 2000. Repositioned the 3 hotels as the leading standard for hotels nationwide. Created a Hotel Training School to teach basic hotel management skills. Implemented successful marketing campaigns that increased the hotel occupancy rates. Key Achievements: Increased the average occupancy rate of the 3 hotels by 5% in 2002; 6% in 2003; and 8% in 2004.  Achieved a 90% from guest feedback for cleanliness and service.  Increased net income in 2004 by 20% over 2003. Introduced multi-skilling to reduce the number of personnel in response to higher labor costs. Show less

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  Mount Malarayat Golf & Country Club, Lipa City

  Feb 2005 - Mar 2006

  Country Club General Manager

  Brought onboard to open and manage the Country Club with several conference facilities, restaurants, and 300 rooms. Hired and trained managers and service staff, and set forth policies and procedures to improve the service and quality standards. Developed marketing strategies and campaigns to promote the opening of the Hotel and F&B outlets.

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  Borgata Hotel Casino & Spa

  Mar 2007 - Apr 2008

  Housekeeping Shift Manager

  Maintained cleanliness and maintenance standards of public areas in the Hotel Tower, including guest rooms, storage areas, linen closets, public and service elevators/landings and corridors. Ensured necessary equipment, machinery, and guestroom supplies were readily available to enable staff to perform daily tasks effectively. Utilized LMS, Espresso, PeopleSoft, and Stratton Warren operating systems to perform proper accounting of associates and supplies. Coordinated efforts with all departments to ensure guestroom, public and storage areas remained fully functional.Key Achievements: Reduced the number of complaints from guests by increasing service standards by which all staff were required to adapt.  Eliminated rooms that were deemed “out of order” by resolving deficiencies and maintenance issues immediately. Show less

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  The Water Club a signature Hotel by Borgata

  May 2008 - Jul 2010

  Housekeeping Manager

  Established the Housekeeping Department for the new 800 room hotel by hiring all managers and associates, and developing the operating procedures and policies of the department. Trained all housekeeping staff and ensured they had the proper tools to perform their tasks successfully.

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  The InterContinental New York Barclay

  Jul 2010 - Dec 2012

  Assistant Director Of Housekeeping

  Managed daily operations of Housekeeping Department to ensure staff was performing according to hotel guidelines. Inspected VIP rooms and hotel areas to ensure safety and cleanliness standards were adhered to. Monitored expenses to ensure the department remained within budget. Interacted with hotel associates, managers and guests to assure their needs were met. Key Achievements: Improved guest services by enforcing stricter housekeeping guidelines. Reduced employee union complaints by providing an open-door policy and managerial approach that promoted an atmosphere of camaraderie and respect for all hotel employees.  Controlled operating expenses by maintaining accurate inventory control and excessive spending. Show less

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  Warwick Hotel New York

  Dec 2012 - Sept 2014

  Housekeeping Manager

  Managed the daily upkeep and maintenance of the property. Supervised housekeeping staff responsible for preparing rooms according to hotel standards by providing guests with a clean and inviting environment. Worked closely with the Engineering Manager in maintaining the property to guarantee all aspects were functioning properly and safely for employees and guests. Maintained the financial transactions and budget to ensure hotel was operating profitably. Key Achievements: Significantly reduced guest complaints regarding room cleanliness by enforcing strict housekeeping guidelines and ensuring housekeeping staff adhere to hotel standards. Show less

• 

  Segafood Group, Inc.

  Oct 2014 - May 2016

  Managing Director

  Managed the premier European inspired Café Bellini, Café Central, and the newly opened Turn Café and Bar. Streamlined daily operations to achieve more efficiency and productivity. Oversaw inventory to ensure supplies were readily available to maintain a smooth work flow. Maintained financial transactions, budget and payroll. Ensured that all restaurants were in compliance with the city’s hygiene, health, and safety requirements and guidelines. Delivered excellent service to customers by addressing inquiries and resolving issues to their satisfaction. Developed sales and marketing initiatives that successfully increased business traffic and promoted the company brand. Key Achievements: Improved the sanitation permit score from 89 to 100 by implementing stricter compliance to hygiene and health guidelines. Reduced food cost to 45% Increased beverage and wine sales by 100% through effective marketing campaigns. Show less

• 

  Microtel Inn & Suites by Wyndham

  May 2016 - Nov 2017

  General Manager

  Managed the 120 room hotel and restaurant to ensure daily operations were performed efficiently and customer service was meeting company standards. Implemented effective marketing and sales promotions to increase customer flow and revenue. Maintained the budget, expenses, and revenue to achieve a healthy business growth and profitability. Represented the hotel in local community and outreach programs to promote the business. Provided employees with the proper training and tools necessary to perform at a high level of efficiency and productivity. Oversaw hotel upkeep and maintenance to ensure a safe and fully operational facility. Served as a member of Travel Associations in Manila. Key Achievements: Implemented major improvements to the operations that focused on guest comfort and satisfaction. As a result the hotel’s rating with TripAdvisor rose from 3.8 to 4.5 and went from 27th to 8th in ranking.  Experienced the lowest employee turnover rate by exercising effective personnel management that promotes an atmosphere of fairness and respect Show less

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  Segafood Group, Inc

  Jan 2018 - May 2018

  General Manager Operations
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  Warwick Hotel San Francisco

  May 2018 - now

  Director Of Operations