Simona Fitzgerald

Experience

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  Cendant Mortgage

  Mar 2000 - Dec 2002

  Commercial Loan Officer

  Demonstrated skillful communication and negotiation skillsProficient in Government and Conventional loan.Duties to include contract analysis.Extensive knowledge of underwriting guidelines, consumer and mortgage lending regulations and requirementClosed an average of 15 loans per month

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  American Express

  Oct 2002 - May 2005

  Strategic Portfolio Risk Manager - RMA

  As a skilled negotiator and treasury assessor, I was accountable for managing debt recovery. I led a recovery team in strategic negotiations of credit portfolios and consistently strived through ambiguity, challenges and deadlines.I was FDCPA certified and possessed expertise in credit underwriting. I was dedicated to achieving successful outcomes for my clients while maintaining the highest standards of professionalism and compliance.

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  Microsoft

  Nov 2006 - now

  As an accomplished Account Director at Microsoft, I excel in managing and expanding key customer relationships within my assigned territory. My expertise lies in comprehending customers’ business needs and providing tailored solutions that drive value and success.In this capacity, I collaborate with cross-functional teams to devise and implement strategic account plans that deliver results. I possess a keen ability to identify new business opportunities and establish long-term partnerships with customers.I am an adept communicator and negotiator, proficient in presenting Microsoft’s offerings and negotiating mutually beneficial agreements. My unwavering commitment to customer satisfaction has consistently resulted in high levels of customer retention and loyalty. Show less I am a leader of complex licensing and commercial strategies at Microsoft, where I help customers harness technology to disrupt industries, stay ahead of security threats and regulations, and meet evolving workplace transformation needs. I have extensive experience in leading sales strategy across the C-suite, engaging and informing business, IT, and procurement stakeholders.If you are looking for a partner who can help you modernize your environment with Microsoft solutions, let’s connect. I would love to hear from you and share how I can add value to your organization. Show less I am a sales enablement leader at Microsoft, where I am part of the fastest growing sales organization in the company. I lead a team of superb collaborators, influencers and story makers who are engaged, committed and customer obsessed everyday. I enable sales motions and productivity of a $1Billion Cloud portfolio, through the development and adoption of sales strategies, processes and solutions. I focus on driving revenue growth and increasing deal velocity, by influencing across all levels of the organization, removing obstacles and sales blockers, and executing with agility, speed and perseverance. I deliver transformational experiences and empower our partners and customers everyday. Show less Responsible for critical business functions that enable operational infrastructures for the contract-to-cash revenue enablement across the Advertising ecosystem. Accountable for leading the program governance and enabling business run and sales transactions, analytics and empowerment framework of the Microsoft Advertising Single-handedly shaped the “one” centralized capability of the execution landscape across the E2E operation of Channel Incentive agreements ecosystem. A complex Advertising portfolio formed of strategic global agency/advertiser partnerships, with an audience that spends 25% more online than average Internet users. FY14 investment valued in excess of $162Million across 269 executed agreements, of which 100% signed within compliance and SLA framework. Continued to influence change through 100% adoption of self-created innovation, and improved InfoPath contract management tool, resulting in YoY 100% green audit score card, landing on robust vetting structure, information transparency and data reliability adopted across senior leadership. Show less As a successful manager of a portfolio exceeding $250M for Microsoft Services’ Public Sector Government accounts, I led a team of collection analysts responsible for debt recovery while maintaining customer-centric outcomes. In this fast-paced corporate environment with high transaction volume, I consistently took on increased levels of responsibility and excelled.I collaborated with Business Analysts to define tool enhancement requirements and improve efficiencies. I am well-versed in Sarbanes-Oxley compliance, including narrative review and testing.I actively communicated with high-visibility business partners to drive desired results. My strategic planning and development had global impact through the creation of a new web-based UCT tool. I identified issues and worked with the global IT team to ensure proper resolution. Show less

  • Account Director at Microsoft

    Sept 2019 - now

  • Sr. Licensing Executive

    Aug 2017 - Oct 2019

  • Sales Excellence & Strategy Manager

    Apr 2016 - Sept 2017

  • Sales Partner Manager

    Dec 2014 - Apr 2016

  • Global Operation Program Manager

    Nov 2011 - Dec 2014

  • Finance Analyst, Commercial & Public Sectors

    Nov 2006 - Nov 2011