Nick Goff

Experience

• 

  Avon Products Inc.

  Jan 2000 - Sept 2015

  Lead Information Technology Analyst

  • Developed and distributed information security campaigns, alerts, and messages to educate and engage departments and users, increasing awareness and decreasing dangerous behavior.• Oversaw the successful implementation of a comprehensive information security program, which resulted in a 40% reduction in security incidents and a considerable improvement in the resilience of the organization's infrastructure and systems.• The ability to perform well under pressure, stay focused and cool in the face of distractions, and change priorities in a fast-paced setting.• Provide feedback on continuous improvement possibilities to the service desk and incident management owners.• Assist the service desk staff with process and management assistance, advice, and direction.• Contribute to establishing and enhancing processes and procedures for preventing, detecting, and responding to malware threats.• Direct/perform benchmarking, trend analysis, and other input to drive continuous improvement and improve service performance.• Own and manage the change management, major incident management, and problem management functions.• Developed and distributed information security campaigns, alerts, and messages to educate and engage departments and users, increasing awareness and decreasing dangerous behavior.• Enforced training requirements compliance by developing tracking systems and monitoring user participation to ensure adherence to security regulations.• The ability to perform well under pressure, to stay focused and cool in the face of distractions, and to change priorities in a fast-paced setting• Delivered frequent reports and metrics to leadership, assessing the efficacy of processes and resources and recommending modifications for continuous improvement.• Keep track of network performance and capacity planning. Make recommendations for improvement after assessing the situation. Show less

• 

  IBM

  Jan 2016 - now

  Conduct regular meetings and communication to understand their evolving needs, challenges, and strategic objectives.Cross-functional collaboration: Collaborate with cross-functional teams, including product development, marketing, and risk management, to ensure a unified and effective approach to client service. Act as a liaison between clients and internal departments to address specific needs and deliver comprehensive solutions. identify pain points and challenges faced by clients, proposing innovative solutions to enhance their overall experience. Implement process improvements and recommend product enhancements based on client feedback and market Performance metrics: Meet and exceed key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth. Track and report on client engagement metrics, showcasing the impact of strategic initiatives on the company's bottom line. Show less Adept at implementing robust security measures, conducting comprehensive risk assessments, and developing proactive strategies to mitigate vulnerabilities and protect sensitive data.Throughout my career, I have demonstrated a deep understanding of various cybersecurity frameworks, industry best practices, and emerging trends in the field. I possess a strong knowledge of network security, endpoint protection, intrusion detection systems, and incident response protocols. My expertise also extends to vulnerability management, and security information and event management (SIEM) solutions.I have a proven track record of successfully identifying and analyzing potential security breaches, promptly responding to incidents, and effectively coordinating with cross-functional teams to mitigate risks. I am skilled in conducting thorough investigations and forensic analysis to determine the root cause of security incidents, implementing corrective actions, and developing robust security policies and procedures.As a Cyber Security Analyst, I have developed and delivered comprehensive training programs to educate employees about cyber security awareness, promoting a culture of vigilance and adherence to security protocols. Beyond technical expertise, I possess excellent problem-solving skills and the ability to communicate complex security concepts in a clear and concise manner. I thrive in dynamic and fast-paced environments, adapting quickly to evolving threats and staying up to date with the latest advancements in the cyber security landscape.With a passion for staying one step ahead of cyber criminals, I am committed to maintaining the highest level of security for organizations, their assets, and their clients. I am now seeking new challenges where I can leverage my extensive experience and contribute to the development and implementation of cutting-edge security strategies. Show less

  • Senior Client Service Analyst

    Jan 2016 - now

  • Senior Client Analyst

    Jan 2016 - Jan 2024